Clarisa De Torres-Oracle Blue Diamond

Hi @HWCA-Treasurer, are these amounts constant? How can we identify which invoiced amounts should be sent to members in the Developed or Undeveloped categories? One thing I could think of is creating a Saved Search. To start off the Search, you can try following the steps below then customize it as needed. Go to Lists >…

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Hi @HU06, yes the most common reason why we find discrepancies between the A/R Aging Reports against the amounts reflecting for Accounts Receivables in the Balance Sheet is caused by the transaction date - posting period mismatch. You might have encountered it just now because the mismatch probably happened this period…

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Hi @Elina Kourouzidou, since this is only affecting that specific payment have you tried checking it in other browser or clearing the cache just to check? :)

Thanks for updating this thread, @Kedalene! :)

Hi @HWCA-Treasurer, to clarify your concern: Are you asking if customers categorized as "Developed" in the customer records will receive an email with their invoiced amount? If so, where should the invoiced amount be pulled from? Would it include all transactions associated with customers categorized as "Developed"?

Seeking your valuable knowledge for our member @Lee Ann R. Your input is highly appreciated. In the meantime, you might be interested in participating in our Weekly Quiz. You only have until June 13, 2PM ET to comment on your answers and earn rewards! Click here for more details.

Hi @Elina Kourouzidou, hmm that indeed sounds weird if it's only happening to one specific customer payment. Were you able to check @Vajrala Madhu Reddy's comment above? :)

Hi @User_YZA30, were you able to check the previous comment? Let us know if you still need assistance :)

Hi @Vernita, a possible reason is the reverse sign checkbox has been unmarked for the custom layout when the user is customizing it. As mentioned in the previous comment, the Standard Behavior for US Subsidiaries of the Other Expense Row: This Row is set to Reverse Sign. You may verify it by Clicking Customize > Edit…

Hi @Vernita , Upon checking, the Standard Behavior for Non-US Subsidiaries of the Other Expense Row: This Row was not set to Reverse Sign. You may verify it by Clicking Customize > Edit Layout > Click on Other Expense Row > Format Sublist > Account Row Format. The Reverse sign is unmarked. On the other hand, the Standard…

Hi @User_YZA30, I've consulted this internally, and they suggested to file a support case to further investigate your concern in the internal QA environment. Let us know if you need assistance with case filing. We would also appreciate it if you can provide the case number once filed. Apologies for the limited assistance.…

Hi @Elina Kourouzidou, I tried replicating your concern but wasn't able to: Open sample Customer Payment then click Print icon: It showed the same on my end. May I know if the customer has multiple subsidiaries assigned? :)

Hi, Everyone! @Berkley Guse needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help…

Hi, Everyone! @Jessie P needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Hi, Everyone! @User_9AUJK needs our help. Don't hesitate to contribute your knowledge and best practices. -- In case you know someone who is new to NetSuite, we encourage you to direct them to our newly launched "New to NetSuite" page. This page is specifically designed to offer them information and guidance and help them…

Hi @User_KZ7N9, it seems like your guess is on track. I tried to replicate it on our test accounts using a partner center role, however, I'm unable to assign any partner role on my end for testing purposes. The difference in the interface is also based on the center type assigned on the role. The partner role seems to have…

Hi @Tom Dalton! The AI functionalities in NetSuite are currently limited, as documented here. At present, only invoice processing/bill capture, text enhancement, NSPB, and NSAW are supported. While additional capabilities might be possible in the future, we cannot provide a specific timeline at this moment. We suggest…

Hi @User_PJ88X, please see solution below I could think of. You can try testing this on your Sandbox account. Navigate to Setup> Company> Bulk Processing Status List Click the Search link on the upper right side of the page Click Create Saved Search Button Change Search Title Under Criteria tab, Select the following fields…

Hi @User_KZ7N9, Thanks for your response. I was able to reproduce the error when I used a custom role and have user subsidiary selected on Accessible Subsidiaries on its role. I changed it to All and it's now working fine for that role: Can you confirm if it has been selected as All already and you're still experiencing…

Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you know someone who…

Hi @User_RWY1B, were you able to check the comments above? Let us know if you still need help. Thank you! :)

Thanks for the additional information, @User_KZ7N9! Have you checked out this SuiteAnswers article which seems to have a related concern with you: 82940. Let me know if that works for you! :)

Hi @User_KZ7N9, by Advanced Partners do you mean a custom role? Do you wish to give custom role access with the Subsidiary Navigator? :)

Hi @NKusiak, apologies but we don't have the means to test it in a Sandbox environment. Since we cannot identify the cause with basic troubleshooting, we recommend that you engage with our support team, who have the necessary tools to further investigate the matter, specific to your account. Please feel free to raise a…

Hi @User_GLL29, can you check under Setup > Company > Enable Features under Transactions tab if Credit Card Payments is enabled? The PRESERVE TRANSACTIONS WHEN PAYMENT IS ON HOLD mentioned in that preference refers to when a payment is held by the credit card payment gateway or the processor. With this, if you are not…

thank you for sharing your insights, @Wee Ming! Hello @Prince Lenin, were you able to check Wee Ming's comment above? :)

Hi @NKusiak, are you using an admin role? You can also check on the role if it has been assigned a preference to ignore the credit limit handling. Please refer to SAID 41438 Set Up a Role to Ignore Customer Credit Limit Warning. Another possible reason could be the Customer is a Sub Customer. If it is, the Credit Limit…

Hi @Sue Carstens, were you also able to check the previous comment above? :)