JPrice

Hello @Veronica Steluta Mincior-Oracle It appears that the customer name pulls now with the <#If> statement applied. If I can get an idea of how ${website.cartContents} looks, then I can try to integrate

in Trustpilot AFS json on email templates Comment by JPrice Mar 29, 2024 4:11PM

Hello @Veronica Steluta Mincior-Oracle The customer records looked good, I reviewed an failed AFS and a queued one. Each had a company name, a contact and the name was listed on the addresses. I updated the recipient name to include the <#if> statement in the email template for the name. The CU profile appears to not have…

in Trustpilot AFS json on email templates Comment by JPrice Mar 29, 2024 2:44PM

Hello @Veronica Steluta Mincior-Oracle We appear to have made progress. One of our customers was queued finally! We can get the email and Sales Order number over now, but we cannot get the customer name or the product details. The recipient name just says "customer", I assume that this is trustpilot placeholder data on…

in Trustpilot AFS json on email templates Comment by JPrice Mar 28, 2024 5:04PM

Hello @Veronica Steluta Mincior-Oracle Update: This code was not successful. It resulted in a validation error with trustpilot. I'll find out if it had intact pulled data. If it did, then TrustPilot may have to make changes on their end to use the code.

in Trustpilot AFS json on email templates Comment by JPrice Mar 27, 2024 3:12PM

Hello @Veronica Steluta Mincior-Oracle I added the if statement to the JSON and it saved without error, hoping for valid data. <script type="application/json+trustpilot"> { "recipientName": "${customer.firstName} ${customer.lastName}", "recipientEmail": "${customer.email}", "referenceId": "${salesorder.memo}", "products":…

in Trustpilot AFS json on email templates Comment by JPrice Mar 26, 2024 9:30PM

Hello @Veronica Steluta Mincior-Oracle I just got the same error, same origin where the producturl is. Would we have to code an {{#each}} expression onto the JSON?

in Trustpilot AFS json on email templates Comment by JPrice Mar 26, 2024 4:11PM

Hello @Veronica Alfaro-Oracle I'll give the URL component a try to see if that will work. I have not heard back yet, as they're waiting to hear back from me. They're rather new to integrating with NetSuite, and they don't make it easy to integrate anything.

in Trustpilot AFS json on email templates Comment by JPrice Mar 26, 2024 4:05PM

Hello @Veronica Steluta Mincior-Oracle I reviewed the article and tried again. I still got the same error: This code is at line 8 "productUrl": "${itemurls[itemline.item.internalId]}", This has occurred with using item.internalId and itemline.item.internalID

in Trustpilot AFS json on email templates Comment by JPrice Mar 23, 2024 4:43PM

Hello @Veronica Steluta Mincior-Oracle I tried these handlebars and I still get an error, it seems to stem from the product URL. "productUrl": "${itemurls[item.internalId]}",

in Trustpilot AFS json on email templates Comment by JPrice Mar 22, 2024 3:37PM

Hello @Richard James Uri-Oracle Thanks! I've also relayed this information to my contacts at trustpilot. It may require a modification on their end that integrates with the email template.

in Trustpilot AFS json on email templates Comment by JPrice Mar 20, 2024 2:21PM

Hello @Richard James Uri-Oracle It is not a RESTlet, per trustpilot's article: https://support.trustpilot.com/hc/en-us/community/posts/360010619840-Net-Suite-Trustpilot-Automatic-Feedback-Service-AFS-Setup The JSON is to be pasted on the email template. After we pasted the code, trustpilot was receiving data, but the JSON…

in Trustpilot AFS json on email templates Comment by JPrice Mar 19, 2024 3:41PM

Hello @Richard James Uri-Oracle No, we were instructed to paste the code onto the <body> tag of the email templates.

in Trustpilot AFS json on email templates Comment by JPrice Mar 19, 2024 1:42PM

Hello @Richard James Uri-Oracle Trustpilots engineers got back to me, and the data they received did not have valid data. I still had the same tag values. Brings me back to my previous post, using the handlebars that is currently being used on the email templates. I get an error when switching the values over.

in Trustpilot AFS json on email templates Comment by JPrice Mar 18, 2024 7:36PM

Hello @Richard James Uri-Oracle , I just had a call with them today and discussed the errors. I should be getting an exact reason from them on that. For the email template and JSON, would I be able to use the <tag> code? or would I need to use the handlebar output?

in Trustpilot AFS json on email templates Comment by JPrice Mar 18, 2024 6:25PM

Hello @Nicole Mendoza-Oracle I also tried updating the script to call handlebars <script type="application/json+trustpilot"> { "recipientName": "${preferences.naming_customer}", "recipientEmail": "${customer.email}", "referenceId": "${salesorder.memo}", "products": [ { "productUrl": ${itemurls[itemline.item.internalId]}",…

in Trustpilot AFS json on email templates Comment by JPrice Mar 18, 2024 4:26PM

Hello @Richard James Uri-Oracle , I undeployed the scripts associated with the sales order, invoice and quotes and then went to troubleshoot on a credit memo and return auth. No execution log.

in Script not executing after deployment to credit memo/RMA Comment by JPrice Mar 4, 2024 11:46PM

Hello @Richard James Uri-Oracle Sorry for the delayed response. I'll review when I get a chance to test. It's been a busy week for me.

in Script not executing after deployment to credit memo/RMA Comment by JPrice Feb 26, 2024 3:28PM

Hello @Adrian Romualdo-Oracle @Richard James Uri-Oracle Thanks! I'll have to review the notes on that. In order for us to continue forward, we had updated our extension to run via suitelet. Which has since resolved the matter and we're taking in quotes again.

in Insufficient_permission error but there is permission Comment by JPrice Feb 26, 2024 3:03PM

Hello @Adrian Romualdo-Oracle Last bundle updated was the StickyNotes on 2/13/2024 1:55 pm

in Insufficient_permission error but there is permission Comment by JPrice Feb 22, 2024 7:50PM

Hello @Adrian Romualdo-Oracle The role name is 'Shopper'

in Insufficient_permission error but there is permission Comment by JPrice Feb 22, 2024 7:31PM

Hello @Adrian Romualdo-Oracle I checked this role in sandbox, and it's setup the same as in production. We are still able to send quotes while not being logged in from the sandbox.

in Insufficient_permission error but there is permission Comment by JPrice Feb 22, 2024 7:21PM

Hello @Adrian Romualdo-Oracle We don't use this role and I am unable to edit it; my current role is Administrator. Was this role updated on 2/19?

in Insufficient_permission error but there is permission Comment by JPrice Feb 22, 2024 7:10PM

Hello @Angela Bayliss, No problem. I tried audit logs and it only showed me who logged in. My developers are working on a fix to convert the extension to a suitlet, and it could take all day. I hope that I can resolve this soon.

in Insufficient_permission error but there is permission Comment by JPrice Feb 22, 2024 5:25PM

Hello @Angela Bayliss our sandbox is also un 2024.1, there were no issues submitting quotes from our extension there. This seems to be affecting our production account, and only if users are not logged in. Something in our NS account had to have been changed on 2/19/24 past 8:47a. If I can find out what and reverse it, it…

in Insufficient_permission error but there is permission Comment by JPrice Feb 22, 2024 5:21PM

Hello @Richard James Uri-Oracle I just undeployed all but the return auth and credit memo deployments and I they were still not executing

in Script not executing after deployment to credit memo/RMA Comment by JPrice Feb 21, 2024 9:34PM

Hello @Richard James Uri-Oracle , Thanks! I reviewed the scripted records and this is what I found: Credit Memo - 6 scripts Invoice - 8 scripts Return Authorization - 6 scripts Sales Order - 15 scripts, 6 workflows Quotations - 6 scripts, 3 work flows Sales Order, Quotations, and Invoices appear to work. Since Sales Order…

in Script not executing after deployment to credit memo/RMA Comment by JPrice Feb 20, 2024 3:36PM

Hello @Richard James Uri-Oracle I updated the functions to the new method, and began running tests. It works still on the Quotations, Sales Orders, and Invoices. But it still does not work on the Return Authorizations and Credit Memos. I edited the estimated extended cost to be custom, so that when the line is validated,…

in Script not executing after deployment to credit memo/RMA Comment by JPrice Feb 15, 2024 4:28PM

Hello @Donna Bernardo-Oracle, Thanks! this helps alot! I found some details left out from the previous checklist.

in improving site performance Comment by JPrice Feb 14, 2024 7:12PM

attached

in Script not executing after deployment to credit memo/RMA Comment by JPrice Feb 13, 2024 11:16PM

Hello @Richard James Uri-Oracle and @Donna Bernardo-Oracle Field tests and logrocket show that the site is running fast, however we're still failing core vitals: FCP/LCP according to test data. The performance checklist is also out-of-date, as there are links on the document that lead to 404 pages and it hinders further…

in improving site performance Comment by JPrice Feb 13, 2024 5:04PM

JPrice Bronze Medal

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