Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Login with system2.netsuite.com may work for those accounts still affected by this.

Support also filed a Defect to keep track of this PayFlow issue - Defect 429272 - PayFlow Pro > Process Cash Sale from Sales Order > RESPMSG: Declined: 10601-Authorization has expired. PayFlow Pro Support indicated they are close to resolving the issue but the fix may require users to re-authorize all orders. The following…

Support is reaching out to accounts with cases attached to the Defect.

The status changed once QA authorized the fix to be released asap. I don't have an eta but expect the fix to go out later today.

ChrisDenison This error has been reported and is currently being investigated with highest priority. Please contact Support and reference Defect 429176.

This incident is being tracked in Defect 425037. Please contact Support to have your case attached and you will be notified once this has been resolved.

This should be resolved for all accounts. Please visit status.netsuite.com for details.

status.netsuite.com has been updated - The problem with the primary service provider in our NA West and NA East facilities has been resolved and NetSuite engineers have switched traffic back to the primary service provider. If you are still experiencing problems please contact NetSuite Customer Support.

For those accounts still unable to log a Support case, please call Customer Service at 877-638-7848 and reference Defect 425037.

Support received reports of a similar incident experienced by some of our customers during this time. The cause of the intermittent timeouts was addressed by the customer's upstream service provider. Please contact Support if you continue to experience this and reference Defect 424950.

A datacenter-wide incident in our NA West facility has resulted in a degradation in connectivity for customers local to that datacenter. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as possible. Please visit status.netsuite.com for updates.

The final phase of this fix is still in progress. There is no firm ETA but we expect it will be completed today.

Almost all of the Sandbox accounts affected by the disruption earlier which was caused by a scheduled maintenance are now back online. For the remaining Sandbox accounts whose service is still affected, NetSuite Engineers are actively working to bring these Sandboxes back online. If you believe your Sandbox account is…

Sandbox performance has improved and Operations is working to validate a permanent fix for Defect 425770. Support will follow up with customers currently attached to the Defect.

An incident was reported earlier in the EU Central and EU West facilities but has since been resolved. Please contact Support to investigate this further if you continue to experience intermittent login errors or difficulty accessing Application UI functionality.

CLonkard Your Support case has been updated. Please provide Support with the error details and they will investigate this further.

Unfortunately, no eta is available at this time. Most sandbox accounts are online however some accounts reported unexpected errors. This incident has been escalated to the highest severity and Support is monitoring all communications for updates. The latest update indicates our Operations Team is in the process of…

Support filed Defect 422367 for this incident. Engineers are actively working on a resolution and ETA is 1-2 hours. If you have a case attached to the Defect, Support will keep you posted with updates. status.netsuite.com has also been updated.

Support is in the process of filing a Defect for this incident 12/14. Defect # will be provided shortly.

We are in the process of executing the last step of the fix for the remaining sandbox accounts. There is no solid ETA yet but Support will continue to provide updates via your case.

This may be related to Defect 419968 NetSuite > Performance > System Slow. Please contact Support and reference this Defect.

For other that may be experiencing the same issue, Support filed Defect 420880 Site Builder > Checkout > Submit Order > Page Not Found.

We are also investigating a webstore issue in Defect 420688 SCA > Rebuild Search Index > Status = Failed > Internal Error on Web Store pages.

An incident in our database infrastructure has slightly impacted performance for some customer accounts. Operations Engineers were notified of the issue by monitoring and are working to resolve it as quickly as possible. Support filed Defect 420690 for affected accounts.

10:40 AM EST - An incident in our NA EAST database infrastructure has resulted in an interruption of service for some customer accounts. Please visit status.netsuite.com for updates.

Support also filed Defect 420635 for those experiencing higher than normal server times.

This is now resolved. status.netsuite.com has been updated - 10:40 AM - 10:59 AM (Resolved)

There is no ETA at this time. Any updates will be posted asap.

Support filed Defect 418134 for those affected. Please have your case attached in order to receive status updates.

Support filed Defect 420629 for those accounts affected by this incident.