Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

Operations engineers have discovered an issue in the authentication/caching layer impacting our NA West datacenter and are currently working on remediation. Users may continue to experience issues during this process, but we expect recovery in the next few minutes.

SuiteAnswers was updated when the problem was first reported. Support will post an announcement there first: [ATTACH=CONFIG]n371226[/ATTACH]

Our Developers are working on a resolution and Support will provide you with an update as soon as an eta becomes available.

Please contact Support and provide the email headers.

The fix is in the process of being released. This should be resolved shortly.

Defect 346586 was filed for this. Please submit a case and reference the Defect to receive an update once the fix is released.

Did you log out and clear cache to be safe, then try again?

Support filed Defect 345852 for calling a Suitelet from another script. This is likely related and should no longer be a problem.

If you use the Marketing Automation feature, the list of possible lead sources matches the titles of your marketing campaigns. See SuiteAnswers Answer Id: 9454 for details.

This is resolved for all inbound email. Please contact Support for status on missing messages.

Hi Karen, The registered trademark logo in the topic title causes a redirect loop. I removed the logo in the title but the remaining logos in your thread are still visible. The duplicate topic will be removed.

Alternate fields include: -- Inventory Location -- Location Available -- Location On Hand -- Location On Order The fix is currently being tested and is targeted to be released asap. We appreciate your patience.

Support created Defect 337080 for this. Please submit a case with your details and reference Defect 337080.

All email services have been restored as of 5/26 at 10:13 PM PDT. Some email may still be queued but should be delivered successfully. Please contact Support if you experience any email delivery issues today.

The release is in progress now. Since this is a mid-day release, it will take a few hours to complete. The status.netsuite.com page provides detailed system status information such as system average up-time and service interruptions or any scheduled maintenance. This information includes incident details regarding the…

The fix is pending release.

Support created Defect 340092 : "Item Search > Available Field shows null for all Inventory Items" for this. Once your case is attached to this Defect, you will receive a notification when a fix becomes available.

Status.netsuite.com reported the interruption on 5/26 starting at 4:15 AM PDT and resolved at 10:13 PM PDT.

The fix to Defect 340092 has been released to all accounts. This should now be resolved.

Hi Sam, can you re-open your case and provide details? Support will need to investigate this further and follow up with QA if the problem was not resolved.

Sam, Thanks for the update. I'll let QA know.

A similar error was reported when creating a new Assembly Item. In this case, you may be prompted by the system if the Accounts under the Accounting tab have not been set. Per SuiteAnswers Answer Id: 37509, COGS Account, Asset Account and Income Account must be set. If there are other Accounts that users set to mandatory,…

Support has confirmed that email generated during this service interruption were lost. For campaigns, you should get a failure notification email. Entity records of email addresses where campaigns failed will have to be removed first from Bounced Email Address list first before you can re-send the emails. 

This is related to Defect 340092. Please contact Support to have your case attached to this Defect in order to receive notification of a fix.

The fix to Defect 340092 should be available shortly.

Email campaign responses are tracked automatically if you check the Track Outgoing Email box on the marketing template record. Try checking the campaign statistics as documented in SuiteAnswers Answer Id: 9413. Statistics on sent and bounced email can take longer to update based on the size of your recipient list and the…

Can you try the import using a different form under Advanced Options?

Try Setup > Company > General Preferences > File Cabinet files always available = F. When unchecked, your file should show a "Page Not Found" message. Based on the field level help: When this preference is checked, your settings for the Available without Login check box are ignored on individual file records. The Available…

This has come up before and some have reported getting their numbering corrected using the steps in SuiteAnswers Answer Id: 14516. You may want to read through the Help topic and try it again.

Re: Defect 336647 - A fix should be released shortly. Until then, an Alternate Solution is available: Current behavior: 1. You will see your template in the mode in which it was saved last (source or wysiwyg). Templates saved before this fix will be displayed in source mode if it was created before 15.1 or was switched to…