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Field Service
Discussion List
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New Work Schedules not working as expected (the other calendars are emptied of their content)Hello I added a new Work Schedules "Saturday Absence" with below action items: Item type: Non-working Time Shift Type: Regular Non-working Reason: General Absence Recurr… -
How to enable field for list page in redwood for work order?Summary: Need a solution to enable some custom fields on work order list page in redwood. Content (please ensure you mask any confidential information): We have some cus…
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Moved: How do you add/update an icon for a category on the Total Compensation Statement?This discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
Activity book in OFSSummary: as per getting error as 'Error: Unable to determine work zone using calculated location' while able to reschedule but not create. Activity work zone and locatio… -
Message Scenario collaboration chatSummary: We would need to know how to send a collaboration message with Message Scenarios. We see that the option is there but we cannot find in the documentation how to…
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Ability to export and import Parts catalogue via APISummary: Following recent Environment cloning from our PROD Environment to UAT we inadvertently lost our pre-loaded Parts Catalogue in our UAT Environment. Apparently du… -
Routing jobs for Site Restricted ResourcesHi All, We're seeking your input regarding a routing scenario. Here's the situation: we have certain resources that are restricted to specific sites and can only work th…
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Watch on demand webinar | Oracle AI for Customer Experience: See What’s New!Get ready to supercharge your productivity with a bevy of new AI/ML models and capabilities With Rob Tarkoff, Executive Vice President and General Manager, Oracle Fusion…Elise Hymes - Oracle CX-Oracle 11 views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle -
DEBRIEF submission error "CODE_ACTION_INVENTORY_TYPE_INVALID"Summary: added relevant inv types and catalog as mentioned in documentation. have SR 3-36362828571 OPENED. ALREADY ON 24A Weekly Maintenance Pack 14 (24.01.14.0.3). DEBR…
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How do I delete a user**This post was created as part of a How to Service Request (SR) Summary: How do I delete a user rather than just making them active/inactive? Version (include the versi…
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Using OFS in an iframeContent Need help from OFS experts on this forum. Has anyone used OFS in an iframe within a different application? We are exploring this and would appreciate any help th… -
Capacity category for the selected capacity area going in other activitiesSummary: Have configured capacity actegory , given right skills, added in Quota screen too. Issue relevant activity when added in bucket getting dispalyed in Other activ…
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Oracle Customer Cloud Service Integration to Oracle Utilities to OFS, Outbound OFS-WACS/CSSSummary: We are expecting flow of service call from CSS to WACS and from WACS Activity would be pushed in OFS. Now in response status update from OFS needs to shared to …
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can not see team work symbol Assisting activity on hierarchySummary: teamwork is not visible on the hierarchy Content (please ensure you mask any confidential information): Version (include the version you are using, if applicabl…
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When checking login policies, what defines a user as 'active'? Can we see a list of 'Active' users?Summary: We are trying to review our Oracle licence utilisation and from checking, it appears as though it's the list of "Active" users on our login policies. Ideally, w…
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Is there any documentation(s) for MyRoute Welcome page refresh issue?Summary: 1- MyRoute Welcome page will open to yesterday's date if we still have anything open from previous day. But what about if we never activated yesterdays route? 2…
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Font in message scenariosSummary: Content (please ensure you mask any confidential information): Hello good morning Oracle community; We would like to know if it is possible to place text format… -
not able to view intalled details of inventorySummary: I have installed a few inventory items but am not able to view the details of installed items. it only shows how many items are installed but details of items r…
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Which service update will my production environment receive in a quarterly update?**This post was created as part of a How to Service Request (SR) Summary of the question: In the upcoming quarterly update for my production environment, which service u…
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How to update my test environment to the latest Service UpdateSummary: My test environment is running on a different version from production. How do I update my test environment to the latest Service Update? Content (required): **T…Fernando Parreira-Support-Oracle 31 views 2 comments 0 points Most recent by Eduardo Kimura-Support-Oracle
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Enabling Sound Notification alerts in Collaboration for Manager/ Dispatcher/Admin RolesHello, Is there a way to turn on sound notifications for Manager/Dispatcher/Admin roles when they get messages in the collaboration chat? It is similar to sound notifica…
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Creating Service Logistics header without asset details from OFSCSummary: We have Work order created without asset number. It integrates to OFSC and when technician submits debrief, the charge header creation is failing in service log…
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Unable to edit resource type after creation if resource is of different roleSummary: Why am i unable to edit the resource type in "Edit Resource" screen, if resource belongs to different role, example from bucket/group to field resource or manag…
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ssl certificate renewal for fs.ocs.oraclecloud.comHello, I want to know about the SSL certificate since its maintenance is planned for Friday, March 29, 2024 11:00 PM Pacific Daylight Time but my current certificate say…
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localizationSummary: We need to know if we can not show the technician's route on the Map in geolocated technicians. It would be that the tilde seen in the image does not appear. Co…
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OFS Meter Read integration with CCSSummary: OFS Meter Read integration with CCS. Aware of Meter Read plugin of OFS Does Meter Read have OOTB integration capabilities with CCS from OFS Content (please ensu…
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how do i color code the activity which has an inactive activity type in Screen configurationSummary: An repeated activity was created in our system and now the active type is made inactive, we want to highlight and show it to to our technicians that this is an …
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idle time in time viewHello Can you help us to understand why there is a idle time in time view of a technicien. I read below information in documentation: "The white blocks in a route repres…