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Field Service
Discussion List
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Are OFS Chat and Collaboration features GDPR compliant?Summary: Hi everyone, We are working with a customer who would like to use Collaboration features of Field Service but is obliged to ensure GDPR compliance of these serv… -
Remove Generic work orderHi All, want to remove Generic choice from create work order button under Service request work orders tab Regards,
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What are the consequences of not activating the GPS function for a field resource?As part of the implementation of OFS Mobile, we have noticed that when we activate the GPS function for field resources, we give by default and without the possibility o… -
Now() Function in Customer Time Zone - Capture custom timestamps without Message ScenariosSummary: We capture timestamps of events inside of the Start and End/Not Done events by using a message scenario to set properties. This causes problems, however, becaus…
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measurement pluginSummary: Accelerator package WACS-OFS, i installed this plugin. Actual view is coming different from what is shown in documentation. I am able to invoke this plugin but … -
Oracle field service being able to directly connect with ESRI GIS.Summary: any latest release that mention this? Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable):…
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non-scheduled activities are not available on daily extractSummary: we want to get the list of non-scheduled activities created on a particular day. The daily extract from what we tested was not giving this data. Is it possible …
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what is the diference google maps and herein mexico city company izzi we have the new 24A in development but we don't see any diference between google masp and here in the documentation shows a map with some blu…
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Reducing File Size on Oracle Form SubmissionSummary: We are currently facing an issue where certain images that are captured on more modern devices are larger files sizes, our downstream systems are struggling to …
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Make list view as default when a user opens dispatch consoleSummary: As far as I am aware there is not option to make list view as default when a user opens dispatch console. I would like to confirm if my understanding is correct…
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How do we restore accidentally canceled activities?Summary: We have accidentally canceled numerous activities in the system for the upcoming date. How do we go about restoring them into a pending status to continue busin… -
Use of Tech GPS location with real-time trafficSummary: Is resource GPS location used as starting point of travel with real-time traffic estimates after route has been activated? Content (please ensure you mask any c…
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How to set activity precedence during auto routing based on an activity field value ?I would like to know how we could define the activity assignment sequence based on a specific activity field value in auto routing plan. For example, activity with activ…
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OFS Application Autonomous Database Time OutSummary: If the autonomous database is down, is there a time out for real time file? If so, what is it? Content (required): Our client is asking if the autonomous databa…
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Type Resourse "Worehuose"Summary: Good afternoon, everyone, Is there more information about the new resource type with role "Warehouse"? I only found the description in update 24A. Thank you ver…
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What is the new end of life for an OFS product ( In new release process column EOL is now removed)?Summary: We noticed that for 24A product release process, column end of life support is removed and there is no mention of by when support will be provided for an older …
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How to identify when an activity is rescheduled by routing?Summary: Content (please ensure you mask any confidential information): Hello good morning community; We would like to know if there is a way to identify when an activit… -
How to see parts catalog image that requires autenticationHi Everyone, In the parts catalog sync, part's image paths are extracted from Oracle ERP and passed to the OFS . The image URLs are private and require authentication to… -
Rest API Get Resource User is not showing responseSummary: mainResourceId of user matches to the resourceId of resource but there is no result coming back when getting resource users. Content (please ensure you mask any…
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Recreate From Another Instance- Target instance meta dataSummary: Do we have a possibility to get meta data of target instance after performing Recreate From Another Instance. we are looking for details like what was source us…
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Add additional Inventory properties in Required Inventory and Inventory grid screensHi Everyone , Our customer wanted to see additional parts details /fields in the required parts and inventory grid screens. So far this features is not supported in OFS …
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resource usage plugin- can be integrated apart from wacs?Summary: This is what documenatation says: Upon completion of resource usage which calls Oracle Integration Cloud (Oracle Utilities OFSC WACS Resource Usage Details inte…
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Routing an FA without Work ZoneSummary: Hi. Currently, our business rule is set up to use work zone support to let the FAs auto-routed to their designated buckets via routing plans. However, we have o…
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Configuration Parts CatalogsSummary: Hello, good afternoon, This time I am trying to configure Parts Catalogs but I can't find much documentation about this feature and how it works. I only found i…
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How to set up Capacity Areas in OFSC with work zonesSummary: We would like to be able to check the available capacity in a work zone but there does not seem to be a way of doing this using the Capacity & Quota module in O…
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Post recreating OFS environment from another instance whether we will have backup of old instanceSummary: Post recreating OFS environment from another instance whether we will have backup of old instance. This is needed to ensure if we see many issues on new created…
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Upload parts to the catalogSummary: Issue: language have added language as english in my put request, getting response as success but still..not accesible due to language issue. Also want to under…
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Asset Details OFS Standard Plugin ParametersUnable to configure Asset Plugin We have tried installing the latest Asset 360 plugin (23C) and noticed that there is a mandatory parameter called "NodeTypeCodes". Where…
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spares inventory wrt normal inventorySummary: In daily operation, business need to carry out repairs / replacement of meter device in a quick manner. As such, they may allocate some spare meters to the emer…
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list of the existing attributes (fields) native to OFSC.Summary: My client is looking for native data attributes wrt field service . Does Oracle provides it? how can i get standard list of all fields for all entities with maj…