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Field Service
Discussion List
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Filter: Return all activities currently in SLA JeopardySummary: I'm attempting to build a filter that will return results of Activities that are current scheduled/routed but will miss the SLA in the current position. Content… -
Cancelling an Assigned and Started FA by SupervisorSummary: Good day! I do have a question. Here's the background: A field activity was assigned to a field worker by a supervisor. Field worker "started" the field activit… -
while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
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what is Allow user Feedback?Summary: Content (required): We want to understand – “What is the purpose of the “Allow user Feedback” checkbox on the user type “General” page. We can’t see it in the d…
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Using 'Limit work by points' - more information requiredSummary: Our Business are exploring the use of 'Limit Work by points' within our configured Routing plans. We have message scenario steps configured to apply a Points va… -
The pending status is not showing in the Exported File and its important to find a way ASAP.Summary: we created custom property for the activity status and not using the standard one. The business is need the status "Pending" by default coming auto without manu…
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Displacement Report by WorkzoneHello! We need a report with information on the number of kilometers traveled by the Field Resource for each WORKZONE. It's possible?
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What options do we have to secure OFS & make sure it is compliant with identified risk for accessSummary: Looking for better option to enable additional security to secure OFS application. Content (required): We wanted to have additional security while accessing OFS…
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Editing Map View Fields for userSummary: 23B Oracle Field Service Cloud We have a requriement to remove Duration field from being dispalyed to the user in the map View. Can this field be removed from t…
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Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi…
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Report on Pending/Unscheduled/Future OrderSummary: in OFS is there any OOTB for future WO. That is to get report on activity that is scheduled in near future Content (required): Version (include the version you … -
An activity in status "Not Done", is there a way to deactivate the URL link the Customer receives?Summary: When the Customer receives the URL link to evaluate the technician’s service and the activity for any reason is “Not done”, the link remains active. Content (re…
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"Your session has expired" prompt is appearing more oftenSummary: The "Your session has timed out" GUI is appearing more often than usual for many OFSC users. Content (required): During the past few weeks we have received seve… -
Its Important to know if possible to do Custom Screen as the Equipment list with some differencesSummary: We need to do Custom function such as the Standard inventory Function and adding more functions to instead of using the standard inventory functions as the stan…
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Its Important to know why the added item is not savedSummary: when adding item or expense and click save then get back to the screen again is not saved After clicking Save and get back to this screen again the item not sav…
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Camera - Default ResolutionSummary: When taking a photo in both iOS and Android, the default resolution is very low with a DPI of 96. In some cases this results in a photo that isn't 'sharp' enoug…
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Is it possible to develop custom plugin like this imageSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Why the export is not showing the clock in that's done before and after doing suspend.Summary: we changed the start name to be clock in and end to be clock out, after ending the cycle then click export the system showing only in the export suspend and com…
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Is there a standard OFSC estimation for timelines for a medium and high complexity project ?Summary: OFSC projects range from 5-6 months to even 1-1.5 years depending on various systems involved and the project size and complexity. Does any body have any thing … -
Handling of scenario where a resource has no work skill restrictionsHi Team, In our client business, Field Resources are flowing from one system and their skills are flowing from another system. So when a new resource is onboarded, it wi…
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Only allow Move/Reschedule of activity to Bucket(s) without ability to move to a Technician's routeSummary: Is it possible to allow a Manage user to Reschedule (or Move) an activity to a Bucket without allowing them to move tasks directly to technicians' route? We hav… -
Resource DeactivationSummary: Hi All, The question is: If someone was assigned an activity and THEN became deactivated or Inactive. In this case how are we going to handling those activities…
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WATCH REPLAY: Oracle Field Service 23C Release Deep DiveWatch the OFS 23C Release Deep Dive Here Summary: Product Management reviews new features in the 23C release of Oracle Field Service. Content : Watch the replay of our w… -
Is there any REST API that can tell me how much Quota I have used?Summary: Content (required): Hello community, I hope you are very well. I am using the Get activity booking options (/rest/ofscCapacity/v1/activityBookingOptions) REST A… -
Its important to know how to integrate the Collaboration with external device.Summary: we have the below external device need to integrate it with the collaboration feature thats existing in oracle field service as if there is doc for that.
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How we can add new value to the activity status propertySummary: We need to add new value (Pending for test) to the activity status. as i cannot see the list of values of this property and cannot add new value to.
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If there is ability to do that when click on the button the value of custom property auto selectedSummary: We Created custom enumeration property and when click on specific button the value selected as default. such as the activity status idea when click on start but…
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Its Important to know How to enable the SSO with external systems?Summary: How to enable the SSO with external systems?
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How can I verify which user has closed the quota for a certain bucket on a given day ?Summary: we need to verify which user has been modifying the quota status. Content (required): Version (include the version you are using, if applicable): Code Snippet (…
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How to configure a message scenario to apply two conditions simultaneouslySummary: We are trying to execute a message scenario where multiple blocking conditions need to be true for the blocking to take effect. Content (required): We are using…