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Field Service
Discussion List
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how to add icon or color code the in activity time view labelSummary: how to add icon or color code the in activity time view label Content (please ensure you mask any confidential information): Version (include the version you ar… -
Picture size on UISummary: Hi, We have a requirement where field resources are required to take at least 4-5 pictures on-site using mobile devices. Currently, after taking 1 or 2 pictures…
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contains condition for XML-like data stringSummary: i want to put contains condition for multiple values in skill condition. Please suggest way. Content (please ensure you mask any confidential information): Vers… -
Is it possible to create a subscription with a filter for activity type group?Hi, We are trying to create a subscription where we would like to add a filter to select or ignore activity types in the group "Internal" (in order to avoid having to li… -
Midnight Work ShiftSummary: Hello Community, I am reaching out to inquire about the feasibility of implementing midnight work shifts within Oracle Field Service Cloud. Our team is consider…
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Optimizing Bundled Activity Routing for Linked AddressesSummary: I have the following case: Linked activities A-B and C-D, but each activity has a different route. I need to execute the routing plan, but instead of routing ac…
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Update Historical Activity/ Debrief from OFSC after 24 hours of Activity DateSummary: For Asset Based Field Service, there are cases where Field service engineers are on international trips OR restricted Customer premises and might not be able to… -
Relogin Timeout valueHi, The documentation indicates that "Relogin Timeout" value has to be greater than "User Inactivity Timeout". However, as seen in the attached image, we currently have … -
Not able to delete to Properties Field and Data Filed created in OFSSummary:Hi Team, We have created the properties in OFS, now i tried to delete the unwanted properties field and data field in OFS but its giving the error.Please find th…
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Electric trucksHi, Can you tell me if Oracle have planed to adapte the system for Electric Truck? Routing option are not appropriate for Electric vehicule. Thank's! -
24A: Continious Improvement Routing Plan QuestionSummary: Hello. I am testing this new feature of OFS24A - Continuous Improvements Routing Plan. It was mentioned that the plan will be executed when the plan is seeing "…
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Lower priority tasks NOT moved out from tech route when higher priority task came inHi All, We have business requirement to move low priority OFSC Activities from technician to assign high priority Activities (time sensitive, critical, emergency in natu…
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REPLAY: Oracle Field Service 25A Release Deep Dive WebinarREPLAY: Oracle Field Service 25A Release Deep Dive Webinar - Originally Aired: Wednesday, February 26th, 2025 Summary: Watch replay of our quarterly Oracle Field Service… -
Monthly CX Solution Overview Demos NOW Available!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma… -
Lunch hours to be deducted from Full DaySummary: Default working hours for my technicians eight hours per day.Let’s say the technician is supposed to complete a internal activity for the day which is of eight …
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position in route attribute needs to be in letters instaed of digits to match it with the map view.Summary: Hi, We have a requirment where we need to have position in route in Letters like A,B,C just like its currently on map view for scheudled activities. either it s…
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Dispatch Console Adhoc Filter Issue OFSC Production EnvSummary:Hi Team, We have observed that particular properties "Activity Time Of Booking" is not showing in the Dispatch Console Adhoc Filter with Select Field even also a…
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Is it possible to automatically assign technician chats to operators?Summary: Automatic Chat Assignment to Operators Content (please ensure you mask any confidential information): I assume the answer is no, but I would like to know if the…
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Do we need to renew our SSL certificate on 13th December 2024?Summary: Hello, We received a notification from ORACLE that the renewal of Fusion SaaS SSL certificates will be done on 13th December 2024. Information found on the emai…
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Configuring fields for the Resource Calendars formHello! I would like to know on which screen the fields of the Resource Calendars form are configured? We need to create a regular expression that does not allow emojis t…
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CX Customer Connect Field Service Showcase: 12/5 @3PM ETPlease Join us on December 5th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…
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when we get a new instance for oracle field service cloud, does it have predefined functionalities ?we are about to get a new OFSC instance for implementation, we just want to clarify whether that new instance will have any predefined features/functionalities like stan…
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seeded payroll register report totals are showing 3 digits after decimal pointSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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how to stop subscription to be honored by service logistics chargesSummary: we have requirement from client that when field service technician completes his job, he answers certain questions which are predecided. These answer may mean s…
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CX Solution Overview Demos this week on December 11th & 12th!!Register today for our CX Solution Engineering led Solution Overview Demos this week on December 11th & 12th across our Marketing & Sales Unification, Revenue Transforma…
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API Get a resource routeSummary: Buenas tardes! Tengo el siguiente caso: el horario habitual de los técnicos es de 09-18 hs. Cuando los técnicos finalizan su última actividad del día a las 17:3…
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when trying to use Start a new chat RESt API Getting 403 ErrorSummary: When attempting to use the "Start a New Chat" REST API, a 403 Forbidden error is returned. This issue indicates that the user does not have sufficient permissio… -
What Launch condition i can select if i want to trigger something when activity status is 'pending'?Organization: Terex corporation Summary: What Launch condition i can select if i want to trigger set property when activity status is 'pending' in message scenario? Cont…
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FFS_RUN_SCHEDULER_TO_SYNC_JOB_ROLES_WITH_FIELD_SERVICE_PRIV & RCL_ACCESS_ESTIMATES_PRIVSummary: As per 24D patch update, we found 2 new privileges. Could you please help us understand the functionality and navigation of the below privileges and provide us …
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Is there a limit to how many concurrent users can be signed in and completing work in OFS?Summary: I have been asked if there is a limit to how many users could be signed in and actively working in OFS at the same time. Content (please ensure you mask any con…