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Field Service
Discussion List
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f… -
CX SE Solution session on November 7th @ 2PM CT/3PM ETPlease Join us on November 7th @ 2PM CT/3PM ET for a live session with our CX SE Solution Experts to gain more insight on how you can drive better business outcomes leve…Graham McInnes, OPM Team-Oracle 21 views 0 comments 1 point Started by Graham McInnes, OPM Team-Oracle -
Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra… -
Unable to select the next activitySummary: I want the technician to select the next activity from the dropdown on activity completion Content (please ensure you mask any confidential information): I have…
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daily extract generating fullload everyday not incremental for user_providerSummary: daily extract generating fullload everyday not incremental for below extracts user_provider provider location, property_lookup, time_slot type_list is it expect…
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Open an activity that had been created from a pluginSummary: Content (please ensure you mask any confidential information): I'm having a flow where i execute the below one after the other in OFSC 1. Create a lunch activit…
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Is it just us, or does the Redwood Theme continue to disappoint with each release?Summary: For us, in 24D, the Booking Availability shift to Redwood feels like a massive downgrade. Before it was bright, with clear colouring and icons to visually ident…
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Detect scan versus manual entrySummary: Detecting method used: Manual entry versus scanning. Content (please ensure you mask any confidential information): We have an activity string field in a form, … -
OFSC update refresh_rate user propertySummary: How to update refresh_rate property whith API in OFSC Content (please ensure you mask any confidential information): We need update this property buy not it wou…
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Schedule - Un-schedule activities from Non-schedule pool to the Parent bucketSummary: Hello Folks, I am working with One business use case scenario in which we need to mark all the activities as un-schedule and move them to Non-schedule pool at t…
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How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…
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Moved: The tax couldn't be calculatedThis discussion has been moved.Fernando Parreira-Support-Oracle 1 view 0 comments 0 points Started by Fernando Parreira-Support-Oracle -
asset attribute pluginSummary: Also attachment says Mobile Activity Completion Includes Updates to Asset Identifiers and Attributes. How? WAM-OFSC_Setup_Guide_24A.pdf This talks about the abo… -
Do we need to renew our SSL Certificate?Summary: We received email communication from Oracle on 14th October 2024 making us aware of: Akamai SSL certificate renewal is scheduled for *.etadirect.com domain Last…
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Customized "Manage Columns" is randomly resetSummary: After customizing the columns to be displayed in the dispatch console List view, we find that the user's customization is randomly reset. Content (please ensure…
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Suboptimal relationship between rcl_debrief_headers and svc_work_ordersSummary: The only relationship we can establish is- rcl_debrief_headers.parent_entity_id = svc_work_orders.wo_id, which is suboptimal as parent entity column is not inde…
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ADW extract and daily extract isnt consistent for delivery window attributesSummary: ADW Data and daily extract isn't consistent for delivery window attributes. i could see in ofs documentation Available Activity Fields (oracle.com) for Daily ex…
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Health/Availability Checks on OFSSummary: I have a customer that wants to use ServiceNow to perform health/availability checks on their oracle cloud products. They have been asking how they can do that …
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will routing still assigning work if there is a "Soft Skill Mismatch"Summary: will routing still assigning work if there is a "Soft Skill Mismatch" Content (please ensure you mask any confidential information): Version (include the versio…
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AI Recommendations Feature - QuestionSummary: I have a question on the recently introduced AI recommendations functionality. When it was initially released I logged a SR as it wasn't working as expected. An…
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craft vs skillSummary: We have req where craft would be tagged to activity type and coming from WACS. Struggling to how to add in OFS as skill condition? because with skill it make se…
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Maximum number of properties that can be added as monitored activity fields in the activity historyWe need to know how many fields or properties we can add as monitored activity fields in the activity history. Is there a limit? Currently, we have 114 properties added …
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Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a… -
Create an activity that requires multiple resourcesSummary: Some of our activities require multiple resources to execute, we would like to automatically assign it to multiple resources (or to a team). What would be the m…
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SUPPORT OF WAREHOUSE FOR ACTIVITY RELATED OPERATIONSSummary: This feature allows technicians to install inventory directly from a dedicated warehouse. A new ‘Warehouse’ resource type role is available in Oracle Field Serv…
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order of values in dropdownSummary: want to display enum values in dropdown in sequence. But even after defing value sin order, those are appearing randomly. Any clue? Content (please ensure you m…
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Bundling Rules Min/Max duration of activities in a visitSummary: Hi Team, We have a requirement to route the activities based on a custom property "location code" and we have enabled the bundling with this field and we set th…
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Extend the timeout duration in collaborationSummary: Hi Team, We are working on the new implementation and need to increase the duration of the collaboration transfer timeout duration to 60 mins. In collaboration …
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Query on Activity bar length for a started activityHi Team, Let's consider an activity assigned to a Field Engineer (FE) with a duration of 1 hour. In the time view, the length of activity bar reflects this 1-hour durati…
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Disable OFSC Notifications for particular action, Is it possible?Need to Disable the notification when the user adds the new note in the plugin? Is it possible to disable the notifications for the particular plugin related Action.