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Field Service
Discussion List
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BULK ASSIGNMENT RISK ACKNOWLEDGEMENT - Release update 24BSummary: We are trying to ascertain the logic that triggers the alert that back-office dispatch users will see, and need to accept when bulk assigning activity? Release … -
Maintenance Pack 06 After Field Service 24B Upgrade QuestionSummary: Hi. Quarterly, there's an OFS upgrade where ours is now 24B. After a week, there's a Weekly Maintenace Pack 06 that was completed in our OFS environment. For th… -
Workflow - Resubmittable Forms / Hide Completed StepsSummary: I am configuring a workflow with Main steps that are the basics required for completing an activity (that must be done in sequence) and Sub steps that can be do…
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Can OFSC apply base64 encoding?Summary: Is it possible to apply base64 encoding to a value in OFSC? Content (please ensure you mask any confidential information): We have a custom property value that … -
Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update …
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Forecasting and historical data reference likely rely on separate systems or databasesSummary: Since data retention is for 90 days, isnt it a drawback where OFS is not solving that purpose and client has to incur extra cost to get relayed on other systems… -
Automatic Daily Extract generation failing in OFSSummary: We have Daily Extract Application configured to get triggered automatically daily. However taking a look in the Daily Extract History, since 3rd May the status … -
Maintenance Workorder transferred to service work orders and how does it reach out to OFSCSummary: How is (SCM) Maintenance work order transferred to service work orders through the ElSS job and how does it reach out to OFSC for Execution Content (please ensu…
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activityUpdated event in subscriptions OFSSummary: We are actually trying to move the activities from technician to bucket and bucket to bucket, we are subscribing only to "activityUpdated" event not "activityMo…
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external IdP - OCI IDCS - OFSSummary: Hello all! I'm curious if we have someone who utilized successfully the following schema: OFS(SP) configured with IDCS(IdP)(IDCS/SAML login policy) and IDCS(SP)…Dmytro Shurkov-Support-Oracle 21 views 1 comment 1 point Most recent by Dmytro Shurkov-Support-Oracle -
Is there a way to compare two dates in OFS for visibility rules?Summary: Need to compare two dates in OFS to limit the ability to submit a form. Content (please ensure you mask any confidential information): We have a business need t…
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Long duration activity questionSummary: Is it possible to create a long duration activity without OFS pushing a fixed lunch time activity? Content (please ensure you mask any confidential information)…
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oracle field service - end_timeHi Team, Is it possible to edit standard field - "end_time" in OFSC application. As checked if we add the field in configuration and provided read-write visibility. But …
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New report in 18A: Configuration HistoryContent Hi all, I hope you aren't miss one of the best part of 18A: Configuration History, where you can examine users actions related to configuration. This option was … -
How to only assign activities (without scheduling the activity in a certain date) using routing?Summary: Is there a way to assign unscheduled activities from a bucket to its "child buckets" and leaving these activities as unscheduled (so just assigning the activity…
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How are the Subscription contracts are used /referenced back in Field Service?Summary: How are the Subscription contracts are used /referenced back in Field Service? Content (please ensure you mask any confidential information): I wanted to know h… -
How to hide suspend and complete buttons on non-scheduled jobs?On a Non-scheduled job assigned to a resource, Suspend and Complete are available as Action buttons. I'd like to change the visibility for those buttons on non-scheduled…
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Integrating OFSC with Oracle Autonomous Database (OAD)Hi Team, Has OFSC been integrated with Oracle Autonomous Database by anyone? If so, could you share some insights about it? We've reviewed the Oracle Documentation (doc_…
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Long duration activity questionI would like to know if it is possible to enter a long duration activity (8 hours) without OFS pushing a fixed lunch time activity that workers have around noon? Current…
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OFSC ODA Integration - Extend to allow checking against booking/quota availabilitySummary: Current integration between OFSC and ODA does not take into consideration booking/quota availability. When the customer enters a date it is always available eve…
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Rest API Find matching ResourceSummary: We are analyzing the use of the API Find matching Resource and questions arise about how the "workskill" function in the query. Content (please ensure you mask …
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Is there a size limit for Daily Extracts file in OFS?Is there any file size limit for files retrieved from Daily Extracts? Can large files be expected to be split into multiple files or will they always be a single file wh…
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GIS_ViewActivityInMap new plugin launched in WACS_OFS_Accelerator_24A acceleratorSummary: this is not working as expected. I expected on clicking this, new application should invoking ESRI connection by opening fieldmaps.arcgis.app. Content (please e…
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customize routeSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Does Hosted Plugin work completely in offline or are there any limitations?Summary: We are exploring the offline functionality of hosted plugins. The requirement is that the application is online in the start of the day and goes offline for the… -
Oracle field service - PluginHi Team, Added "visibility rules similar to the activity" to the plugin with standard enroute field and it displays the enroute button in My Route page. By while selecti…
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Where is my technician movement of the technician's mobile iconSummary:We are configuring Where is my Technician to implement it in Argentina, and we see that when a technician is on the way, sometimes it shows the route and other t…
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Where are the signature properties stored? How can they be extracted?Summary: After activity submission, where are the customer signature stored? How can we extract this signature properties? Content (please ensure you mask any confidenti…
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Appropiate activities were not foundSummary: Good morning! When I execute an action plan, some activities remain unassigned with the error "Appropiate activities were not found". These unassigned activitie…
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New Work Schedules not working as expected (the other calendars are emptied of their content)Hello I added a new Work Schedules "Saturday Absence" with below action items: Item type: Non-working Time Shift Type: Regular Non-working Reason: General Absence Recurr…