Expand Benefit Self Service Plan Options and Information

Employee goes into Benefits Module > Clicks to Start Enrollment or Make Changes > Clicks onto a Benefits Plan or Program > Information and options are automatically minimised/not shown (Screenshot 1) > employee has to click 'Edit' to see any information/links/options (Screenshot 2).

We have reviewed available documentation and configuration options but have not been able to find a way to present the plan info/options as expanded by default. It is a really poor user experience to click into the plan and not be shown any information and to have to 'Edit' when they don't already have a benefits election for that plan. Can anyone confirm whether they have found a way round this issue?