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Discussion List
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 21 views 2 comments 0 points Most recent by Radhika Abhyankar-Oracle Digital Customer Service -
How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 21 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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We require a reference for Digital Customer Service that has been successfully implemented.Summary: We are configuring the Digital Customer Service for the B2B Service module of Fusion Cloud, we have searched for any project in Latin America that has reached t…Ninoska Cano-Oracle 31 views 2 comments 0 points Most recent by Nathan McCourt-Oracle Digital Customer Service -
The B91071 Oracle Fusion Chat and Cobrowse Cloud Service license has what features?Summary: We need to identify the features of the B91071 Oracle Fusion Chat and Cobrowse license specifically for the utilities mentioned below. Content (required): We ne…Ninoska Cano-Oracle 81 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Digital Customer Service
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We require support in the configuration and implementation of Oracle Digital Customer Service.Hello team, We are generating the mandatory configuration activities for the digital customer service application. Specifically in the activity: Set up oracle visual bui…Ninoska Cano-Oracle 41 views 3 comments 0 points Most recent by Ninoska Cano-Oracle Digital Customer Service
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DCS: call API only after login successfulSummary DCS: call API only after login successfulContent Hi All, We have created a sample DCS app and added few links in the shell template. In the shell, there is actio…
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Recommendations on DCS aplication developmentSummary Customer requirement to bring all EBS objects (Standard and custom) data and display it in DCS portal which are not service related.Content Dear Team, As we unde…Venkata Seshaiah-Oracle 35 views 1 comment 0 points Most recent by Dinesh Ku Sahu Digital Customer Service
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Oracle B2B Service version and Visual builder application template versionContent Hi Team, Based on the below document, it say the template that we select to create a application much match with the corresponding B2B service version. If the B2… -
Adding the greeting message or disclaimer on chatinlayContent Hi, Is there a way to adding the greeting message or disclaimer on chat inlay. Like for example something like The chat is being recorded for future purpose.. be…Sombit Chakraborty 44 views 4 comments 0 points Most recent by Willie Eide -Oracle Digital Customer Service
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Corporate Website - DCSContent Hi, Suggest me the best way to access our DCS portal in customer's corporate portal. I planned to suggest our customer to include one link call 'Support' in thei…Mohana Gopal S-Oracle 55 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Digital Customer Service -
RESCHEDULED: Service – Digital Assistants (Chatbots) for CX Service, 16 February 2021, 10 a.m PT - SContent Due to unforeseen issues, this event has been rescheduled to 2 March 2021. An updated announcement with the new event details will be posted. Apologies on the in…Emma Huff 33 views 1 comment 3 points Most recent by Sona Srinivasan-Oracle Digital Customer Service
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Set the Root page based on RoleSummary How to set the Root page for different rolesContent I have created multiple Root pages for our different role types. How do you set the root page based on a role… -
Email and Login Page Branding for Multiple ApplicationsSummary How to brand emails and login page for multiple applications with a single IDCSContent We have two DSC applications connected to a single IDCS. IDCS does not pro…
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Different Home Page Once Logged-InContent Hi Guys, We have a requirement where we need to show different homepage based on logged in condition. We have set the home page for anonymous users under the Def…Anurag Mittal CX 48 views 2 comments 2 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Edit HTMLSummary Is is possible to add remove items from the HTML Content Can someone tell me where I can add additional tags with the HTML ? * I would like to reference an addit…
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How can we customize "Customer Self-Service" role to avoid giving application access to customer?Content Hi Team, When a customer signs up from the DCS portal, a self-service user is created automatically in OEC application after registration requests is approved. T… -
Invoking URL with credentialsSummary Invoking URL with credentialsContent Hi, We are trying to invoke URL from vbcs which required credentials, currently we are giving user id/password once the url …
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iFrameContent Hi, Can we put the DCS pages into external website same like OSvC CP pages? Thanks, MohanMohana Gopal S-Oracle 41 views 16 comments 1 point Most recent by JustRhianna Digital Customer Service
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Constraint functionality not working in DCSSummary Constraint functionality not working in DCSContent Hi, I have created a constraint for a custom field in the OEC service request object. When I run the Oracle Vi…User_Q7VKX 40 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service -
Welcome Email - Friendly From AddressContent Can we customize the from address of Welcome Email? Currently we are receiving mail from ****..fa.sender@workflow.mail.em2.cloud.oracle.com Thanks, Mohan Version…Mohana Gopal S-Oracle 49 views 5 comments 1 point Most recent by Mohana Gopal S-Oracle Digital Customer Service
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Generate a PDF report and Excel report in DCSSummary Generate a PDF report and Excel report in DCSContent Hi, Is there any way to generate a PDF report and Excel report in DCS? I have two requirements: 1. Generate …
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How to modify the text on the DCS template of the VBCS pageContent Hi All, We created a VBCS application based on the Digital Customer Service. The knowledge articles created in the corresponding OEC instance show up as Articles…
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Allow anonymous access is not working in VBCSSummary Allow anonymous access as checked is not workingContent Hi All, When the customer accessing the DCS portal, he can able to see all the pages like home page, know…
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Does digital customer service offering included in engagement cloud subscriptionSummary Does digital customer service offering included in engagement cloud subscriptionContent Does digital customer service offering included in engagement cloud subsc…
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WelcomeSummary Welcome to the new forum for Digital Customer Service!Content Start the conversation today about your implementation, questions, best practices. If you are in ne…Christopher Tarabochia 64 views 1 comment 6 points Most recent by Vaibhav DL Digital Customer Service