Surveys and Mailings
Discussion List
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Auto Submit Survey after 15 Mins in multiple page surveysSummary Auto Submit Survey after 15 Mins even if the user is on 1st pageContent Hi All, We have a survey which contains multiple pages say 1,2,3,4. The 4th page has the … -
set bounced emails to invalid automaticallySummary: When an email bounces back or is scanned by B2C and determined to be invalid is there any way to have OSvC automatically set the email address for the contact t…Scott Heidenreich 13 views 5 comments 0 points Most recent by Steve Garvert-Support-Oracle Agent Desktop -
Exception Rule for techmail-generated incidentsSummary: We'd like to figure out how to create/adjust a business rule so that emails received that are responses to mailings can bypass our 'baseline' business rule whic… -
Survey's are sending for chat (Incident type) incidents which is not included in the business rulesSummary: Content (required): Here the issue is, the survey's are sending for chat (Incident type) incidents which is not included in the business rules. I'm not able to … -
Monitor for bounce message when using MailMessage() APISummary: Trying to monitor bounced messages that have been initiated by the system through Mail API. Content (required): There is a requirement to send emails using Mail…Jason Phillip 101 views 5 comments 0 points Most recent by Steve Garvert-Support-Oracle Agent Desktop -
Create survey question with multiple languagesSummary: Is there a way to create a survey question that contains multiple languages? The client only uses one interface. The goal is to have one survey that is sent but… -
How to mail the same email address multiple times in 1 mailingContent Hi, Outreach query - If I try to use the data import wizard to contact a customer that appears in the CSV file more than once, it will never let you contact all …
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What is the maximum rows limit for Contact List table?Summary: Maximum rows limit for contact list. Content (required): I wanted to understand if there is any rows limitation for the contact list object. If there is a limit…
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ho to place Survey data into a new incident?Hi everyone, My business needs data from the survey to be placed in a new incident that survey has created. I have an advanced mode Website link survey. It consists of a…Pawel Strychocki 51 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop
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Website Link Survey ExpirySummary: Content (required): Hi, I have couple of questions regarding Surveys: 1. Is it possible for a website link survey to get expired once it is submitted by the use…
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Report for all opt-in type fields for a customerSummary: How to create report to view all opt-in fields for a specific customer Content (required): We'd like to review all the custom opt-in fields for a specific custo…
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Pass an Incident data to a Survey - create an incident automatically when the survey is answeredHi everyone, Currently we have surveys that are sent through rules when an incident is closed with certain parameters, but we need to create an incident automatically wh…
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How to Edit Page after Unsubscribe Link is clickedSummary: How and where can you edit the language and imagery that user see after they click an unsubscribe link from a mailing Content (required): We noticed that the te…
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Create Incident post Sending MailingsSummary: It is possible to create an incident for each contact after a mailing has been sent to them ? Contact mapped to the Mailings will be a static contact list (like… -
Outreach notifications keeps appearingHi All, I have unchecked all the checkboxes for "Outreach" under Administrator Notification in Message Templates, still I am getting those outreach notifications. Below … -
Reminders for Transactional Survey until it is completedContent Dear All, Need help in Transactional Survey configuration. We are using Business Rule to Send the Transactional Survey when Incident is solved and it sends email…
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How to Get Survey Question Results for a Particular Date RangeSummary: Report on survey results for a particular question during a specified date range. Content (required): Report ID 7029: Survey Questions We would like to modify t… -
Any ability to change SurveySession results after the customer has completed their Survey?Summary: Changing Survey results on SurveySession Content (required): Sounds like my boss wants to fudge the numbers but its not for me to judge :D So anyone have a clue…
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Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to deeply understand your Oracle Cloud Applica…This discussion has been merged. -
Report on unopened mailingsContent Hello - does anyone have a report that will display contacts that have not opened a mailing they were sent over a specific time period? I know we can view emails…
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Reports on Survey Reminder mailsSummary We have OOB report for survey reminder mails but do we have any report which can show the contact details or email address of the reminder mail recipient.Content…
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Child SR For a SurveySummary Automatically Creating a Child SR base on survey scoreContent Hi All, There is a requirement, is there a way to create a Child Incident based on a survey score. …Srinath Srinivasan-Oracle 49 views 3 comments 0 points Most recent by Rakesh Das-Oracle Agent Desktop -
Merged: We invite you to attend a ⭐️ LIVE ⭐️ webinar to get started with your Oracle Cloud Applicat…This discussion has been merged.
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Outreach mail - SetupPassword link or Reset Password link not workingSummary We are sending the setuppassword link or the reset password link via Outreach mailings to the contact. But it always says link expired.Content Hi All, We are sen…
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Disable Customer Portal - What happens to surveys?Summary Disable Customer Portal - What happens to surveys?Content If we disable our Customer Portal via the configuration setting...what would happen to our Oracle surve… -
Adding the current year in message templateSummary I need the current year to display in message templateContent Hi, I have a year in the footer, I want the current year to show in the footer in message template.… -
Modify/Mask Survey link / URLSummary Modify/Mask Survey link / URLContent When we are sending our clients to the survey page, the URL is a mess and looks very much like a spam page even though it's …
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Link Web Survey with a ContactContent Hi! Is there a way to connect a weblink survey results with a contact in the report? We have a weblink survey which needs to be sent as a link via SMS or email. …
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Webチャット接続時のCookieについてContent ご担当者様 お世話になっております。 Oracle B2C ServiceのWebチャット接続時のCookieについて、 Cookieの受け入れによってチャットの起動を自動判別できますが、 そのCook…