Reporting and Analytics
Discussion List
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how to calculate business days in the incident levelSummary Based on the business days, in My Inbox report level, the record colour needs to be changed. For example, once the incident is created for the **** category. For…Muthulakshmi 17 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service -
Record of who exported which reports?Hello, How can I tell which internal users exported which reports from OSC? Thanks, Patrickptolbert 10 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle General Technical Discussions
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ORACLE_SERVICE_CLOUD_Extensibility - How to execute a funcion after report load in BUI?Hi Oracle Community, How to execute a funcion after report load data in BUI ? I need to change value after report data load in analitic extension ThanksRichard J Algarve 31 views 5 comments 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
How to Change Cell (ExtensionReportCell) after get Cells using rows[0].getCells()Please Help-me 😥 After getting rows in "addExecutorCallback" how do I change the value of a cell that is in the "ExtensionReportRow" object? I need change value in cell …Richard J Algarve 11 views 0 comments 0 points Started by Richard J Algarve Reporting & Analytics for B2C Service
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Data Model stuck and need to rerunSummary: We have a report that generated only the deleted record but for the new and changed record it was not included in the file. However when I rerun the data model …Cristelle Rose Sampang 8 views 2 comments 0 points Most recent by Cristelle Rose Sampang Reporting & Analytics for B2C Service
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Are there any report to extract knowledge advance article ?Hi There, I am wondering if there are any reports that I can use to extract knowledge advanced articles created by all authors. I try to look through all the tables in t…Vincent Lin 51 views 5 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service -
Is it possible to print one record per page in BUI?Summary: I have a report with a number of columns that we display in "record" format rather than "tabular" format as the required layout for the end users. In Agent Desk…Craig Hevey 1 view 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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Profile/Fill Inbox Report?Content Is it possible to generate a report listing all profiles and their assigned Fill Inbox queues? What table contain these queues? Thanks, Version OSC Feb 2015Joe P. 42 views 6 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Can we change report standard date format using date_formatSummary: Hi We are trying to change the standard way of displaying date i.e. 09/26/2023 10:27 AM EDT in the report analytics the same way we have in CP or in Connect Obj…Baljeet Singh-231094 26 views 3 comments 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Change in the environment from production to test in links to reportsHi, We want to change links to BI PUBLISHER reports within the dashboard. When we do P2T we need to go through all the links and change them from the production environm…Alex_Balanovsky 21 views 3 comments 0 points Most recent by SantoshKumarBhairi Reporting and Analytics for HCM
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Saved Search AnalyticsIs there a way to get details for the Saved Searches that have been created by end-users? We'd like to see the Name of the Saved Search, when it was created, who created…kevin.smith 25 views 4 comments 0 points Most recent by kevin.smith Search and Workspace User Experience -
Custom Object Incident ID displaying as Ref #Summary: Custom Object Displays Incident ID instead of REF# Content (please ensure you mask any confidential information): We have created a report that uses a Custom Ob…Daniel Baker 11 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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CSAT score report - giving score, comments and agentSummary:I need very quickly to provide a CSAT survey report that can show the surveys answered within a certain timeframe Content (please ensure you mask any confidentia…Howard Williams 15 views 2 comments 0 points Most recent by Howard Williams Reporting & Analytics for B2C Service
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Analysis with link to attachmentsSummary: Download attachments from an analysis Content (required): Hello, the customer required to have the possibility in a pre existent analysis regarding SRs to downl…carolagalloni 11 views 4 comments 0 points Most recent by carolagalloni Reporting & Analytics for B2C Service -
Moving ReportsSummary: Are there any negative affects to reorganizing the folders in reports explorer? Content (required): Are there any negative affects to reorganizing the folders i…kerry walker 15 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
count multiple customer replies in a rowSummary: I am trying to make a report column that displays the LATEST count of customer replies. Content (required): The aim of the report column is to see if incidents …SDP 16 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Reporting & Analytics for B2C Service
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search thread for "%"I am trying to search the incident summary/thread for "18%" but it is returning everything with 18 in it and ignoring the percent symbol. I can not find anything in the …Kim Dante 35 views 2 comments 0 points Most recent by Kim Dante Reporting & Analytics for B2C Service -
OTBI report not reflecting available values in HCM Time ManagementReport not reflecting correct data from the front-end. I'm using Workforce Management - Reported Time Cards Real Time as my subject area and would like to retrieve infor…
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Organization still has available incidentsSummary: Need to display a column on an existing Contacts report to display if the Organization the Contact is associated with has any available incidents to submit a ca…JLFolkman 11 views 1 comment 0 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service
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Embedded screenshots from threads in reportSummary: Embedded screenshots from threads in report Content (required): Attached is a current report that we use to display a list of file attachments from Incidents. I…JLFolkman 31 views 2 comments 1 point Most recent by JLFolkman Reporting & Analytics for B2C Service
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Hide or Remove a tab from reportContent Hi All, I need to hide or remove a tab from report. I have attached screenshot. Please do the needful. Thanks in advance. Awaiting your response Regards, Mathan.…Mathan Gurusamy-121453 51 views 6 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
how to add incident reference number into proposed answerwe have a requirement when an incident is proposed as an answer is there any way we can add it into notes of answer automatically (or)we can add new tab into workspace a…Santosh kumar purusottam 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Agent Desktop
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How to use ojDialog to display a message through a report analytics extension?Hello Community, I need to display an alert or messageBox to inform the attendant if the items they selected in the report are not valid to be processed by the add-in. H…Richard J Algarve 31 views 0 comments 0 points Started by Richard J Algarve Reporting & Analytics for B2C Service
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Hi is there any report for ODA in Oracle Service cloud(.Net Console)Summary: Is there any report I can download or use in the Oracle Service cloud to report on ODA? Content (required): Hi All, We recently launched ODA for Chat in the Ora…Vincent Lin 15 views 4 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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Multiple Duplicated for each column in report including Incidents and Threads tablesSummary: I build report with innerjoin b/w the tables incidents and threads. The report even with filters when pulled it shows multiple duplicates for each existing colu…
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Customer Log in Stats on CP pagesSummary: My customer uses multiple CP launch points but one of which involves the customer to log in to access the functionality provided by the custom objects. We have …Colin Campbell-118909 27 views 2 comments 1 point Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service -
Limit runtime dropdown choicesI'd like to limit an accounts.account_id runtime filter to only show values where the account belongs to a specific profile. We have a lot of accounts and I'm trying to …Mitch Haggman 45 views 2 comments 0 points Most recent by Mitch Haggman Reporting & Analytics for B2C Service
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Can the service usage metrics reports be run via API and automated?Summary: Ive got anywhere from 20-30 active distinct instances and having to log into each and every one monthly to run the same report is a giant waste of time. Content…Justin_D 21 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service -
Report Showing All account password resetsSummary: Hi Is there any report or way to report all account passwords done in a given time frame? Content (required): Report with detail of all account passwords done b…Srinath Kannan-Oracle 25 views 1 comment 0 points Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service
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Disabled Accounts by date disabledSummary: Content (required): I'd like to put a date filter on the disabled account report so I can pull a report of all accounts that we disabled this year. I tried link…Kim Dante 25 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service