REST APIs
Discussion List
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Knowledge Advance Search API giving empty resultSummary: In knowledge Advance search API it is giving empty result as below . API : https://sitename-irs.custhelp.com/srt/api/latest/search/question?question=mobile Head…Mohankumar Ponnusamy 9 views 0 comments 0 points Started by Mohankumar Ponnusamy General Technical Discussions -
Knowledge Advanced APISummary: Knowledge Advanced API not working. Content (required): We added API role and selected all the REST API Access. But still its not working. We tried the below on…Mohankumar Ponnusamy 16 views 0 comments 0 points Started by Mohankumar Ponnusamy General Technical Discussions
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Unable to pass rest request body for establishsessionsSummary: When passsing body as this Getting error response as Document i refer from https://docs.oracle.com/en/cloud/saas/b2c-service/20c/cxscc/c_chat_establish_sessions… -
Get Data from a JMS solution into Service CloudSummary: Get Data from a JMS solution into Service Cloud Content (required): Hi Guys, We are trying to integrate Service Cloud with an external application. The use case…
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Is it possible to retrieve chat available hours via REST API?Summary: Need to retrieve chat hours via API, would prefer to use REST Content (required): Working with a client that is building their own Chat UI. They're using the Ch…Eric Gottesman 24 views 5 comments 0 points Most recent by Eric Gottesman General Technical Discussions
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How to access incoming request object in Custom script in the absence of file_get_contentsSummary: Need suggestions on how to read incoming POST request data from within a custom script. Content (required): We have a custom script that is being called as a RE…Ravi Krishna Wunudurty 14 views 1 comment 0 points Most recent by John Hardin-Oracle General Technical Discussions
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Is it possible to implement state transition model using business rulesSummary: I have a state model for my incident tickets, for eg. new->implement->review->close . Can I add rules so that the user may only change state in this order? Cont…mudishar-Oracle 14 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Oracle digital assistant: CORS error on request done by externally hosted webview.Summary: I have developed an externally hosted webview following the documentation here Webviews (oracle.com), it consists of a nodejs, express intermediary service that…Kevin Barrantes 13 views 0 comments 0 points Started by Kevin Barrantes Digital Assistant and Mobile
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Incident Access based on Logged In Account informationScope This article aims at walking through an Extension which decides the access permission of the Incident based on the Logged In account information. Overview In some …Swathi Cherukuri-276698 44 views 1 comment 7 points Most recent by Kurt Helfrich General Technical Discussions
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Compare Data Models?Summary: Did anyone ever figure out an easy way to compare two data models (Object Designer) of two environment? Content (required): We have developed (a lot!) in one of…Nika Gerson Lohman 14 views 3 comments 0 points Most recent by ShilohMadsen General Technical Discussions -
Send Chat Survey to an External Chat BotHi, Is it possible to trigger the Website link type of Chat Survey from an external chat bot to get the feedback from the customer on the termination of chat conversatio…Padma Varadarajan 14 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How to query all Incidents which have file attachments using a Tabular query in REST API?Summary: How to query all Incidents which have file attachments using a Tabular query in REST API? Content (required): How to query all Incidents which have file attachm… -
Jira Integration with Oracle service cloud BUIScope This article aims at walking through a Jira extension for Browser User Interface (BUI) that can be used to create and fetch the JIRA issues. Overview Customers who…Swathi Cherukuri-276698 146 views 0 comments 10 points Started by Swathi Cherukuri-276698 General Technical Discussions
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AnalyticsSummary: Hi Everyone, I am trying to pull a report through Oracles rest api, When I enter the date 7/27/2022 it is giving me the chats from 7/26 and 7/27. It is also dup…
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Create New Incident via API and Suppress Email NotificationSummary: Content (required): I have a use case where I am creating incidents programmatically on behalf of customers. The REST API works like a charm. However, I would l…Carl Bramblett 14 views 2 comments 0 points Most recent by Carl Bramblett General Technical Discussions -
Retrieving the LookupName in Integration Cloud mappingSummary: Hi guys, We are trying to retieve the lookupname from some Service CLoud fields such as Source and status. We have created varchar fields on the target to be ab…Sylvia S. 5 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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errorCode:OSC-CREST-00011in Service Cloud Rest adapter in OICSummary: Hi guys, Might anyone have a solution or troubleshooting process for this error. The details of the error is as below: Bad Request 400 <
Accessing KA answer content to show to search engine spiderSummary: We have content that normally requires a support contract (ie, logged in user with a specific user group permission) to access. We want that content to show up …Joshua Hutchinson 4 views 0 comments 0 points Started by Joshua Hutchinson General Technical Discussions