Technical
Discussion List
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Is it possible to set Chat Agent Status from Chat Workspace Add-In?I have a need to update the Chat Agent status based on certain conditions. I've created a workspace add-in for the chat, and I can see the standard events that go with t…Eric Gottesman 24 views 5 comments 0 points Most recent by Eric Gottesman General Technical Discussions -
How to automate FBDI file preparation?Summary: For bulk data loading with FBDI, as far as I learn, manual work is still needed to download template (xlsm) file, copy & paste data to the sheet and click butto…
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Autocomplete Rules for HCM Design StudioSummary: Best way to use - Autocomplete Rules for HCM Design Studio Content (required): Enhance your users' experience authoring new rules in Autocomplete Rules for HCM …Rafatullah BS 13 views 0 comments 0 points Started by Rafatullah BS HCM Experience Design Studio: Autocomplete Rules -
Querying archived incidents/threads using APIsSummary: We were told that incidents/threads older than 15 months are continuously archived, and no records are purged. I've a couple of questions related to this. Thank…
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Is there any Widget/Configuration setting to download the Report data as Excel in Customer Portal?Hello All, I have a requirement in the customer portal ,that we are incorporated the Analytical report in the customer portal pages when we search the data the result wi…KIRAN PRASANNA D 22 views 2 comments 0 points Most recent by Kurt Helfrich General Technical Discussions
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Create a report to show latest status and previous statusSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 34 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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How to make a field mandatory using business rulesSummary: I am working on a custom object, based on value of a field, i want to make another field mandatory. Is this possible using Business Rules Content (required): I …
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How to add a auto-increment reference number field to custom objectSummary: I have a Custom Object, The primary key is the id, however i would like to add a reference number field like one we get when creating INCIDENTS Content (require…mudishar-Oracle 14 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Is it possible to implement state transition model using business rulesSummary: I have a state model for my incident tickets, for eg. new->implement->review->close . Can I add rules so that the user may only change state in this order? Cont…mudishar-Oracle 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Oracle digital assistant: CORS error on request done by externally hosted webview.Summary: I have developed an externally hosted webview following the documentation here Webviews (oracle.com), it consists of a nodejs, express intermediary service that…Kevin Barrantes 12 views 0 comments 0 points Started by Kevin Barrantes Digital Assistant and Mobile
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View and track changes to Custom Menu itemsHi, We would like to track the changes made to the custom menus in our site. Is there a way to see who added the new value and when. At least if we can fetch these detai…Padma Varadarajan 3 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Edit or Add a new Thread Channel entry in the WorkspaceI would like to know if it is possible to add a new or edit a Thread channel in the Workspace : Thank youLeonardo Santos 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions -
how can we create custom widget and display custom standard properties in storefront?Summary: I want to create a custom widget in which i want to display custom standard properties of a product in storefront using custom widgets how can we do that Conten…rohitkashyap24 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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"An Error has occurred in the script of this page" - Web Browser Desktop AddinSummary: Hi Community, I am currently working on creating a Web Browser Desktop Addin in .NET, but while I am executing it in the workspace, I am getting the following e…Manjit Singh Arora-Oracle 23 views 2 comments 0 points Most recent by Manjit Singh Arora-Oracle General Technical Discussions
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Incident Access based on Logged In Account informationScope This article aims at walking through an Extension which decides the access permission of the Incident based on the Logged In account information. Overview In some …Swathi Cherukuri-276698 42 views 1 comment 7 points Most recent by Kurt Helfrich General Technical Discussions
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Compare Data Models?Summary: Did anyone ever figure out an easy way to compare two data models (Object Designer) of two environment? Content (required): We have developed (a lot!) in one of…Nika Gerson Lohman 12 views 3 comments 0 points Most recent by ShilohMadsen General Technical Discussions -
Custom Object max row size limitationContent Hello, As I understand, custom objects have a max row size data limitation of 32000 bytes. So, assuming someone is creating a-bunch of text fields at 255 charact…Kevin Browne-114907 17 views 3 comments 0 points Most recent by Nika Gerson Lohman General Technical Discussions
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Send Chat Survey to an External Chat BotHi, Is it possible to trigger the Website link type of Chat Survey from an external chat bot to get the feedback from the customer on the termination of chat conversatio…Padma Varadarajan 12 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How to allow apostrophe in EmailAddressContent Hi, We have a PHP script which checks for the contact based on Email Address. One of the email address has an apostrophe which is a valid email address. But the …Umadevi Guduru 20 views 2 comments 0 points Most recent by Ralph Sunley General Technical Discussions
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Customise look and feel of Surveys in OSvCOverview Customers often prefer having their surveys branded similar to their actual web-sites in order to create a seamless experience to their end-customers. This arti…Dileep Mudadla-126032 92 views 5 comments 4 points Most recent by Justin_D General Technical Discussions
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Oracle Digital Assistant Best Practice Webcast Series starts September 6th 2022Summary: Join this 6 part series to get started with Oracle Digital Assistant. Content (required): Digital Assistant is an AI service that offers prebuilt skills and tem…Juergen Kress-Oracle 31 views 0 comments 0 points Started by Juergen Kress-Oracle General Technical Discussions -
Mask or redact certain words in Incident threadsIntroduction Customers sometimes include things they shouldn't e.g. bad language, passwords, etc. This Extension allows agents to redact the contents inside a thread. It…Dileep Mudadla-126032 22 views 0 comments 5 points Started by Dileep Mudadla-126032 General Technical Discussions
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Automatic Switch of Contact Primary Email based on Type of ContactScope This article aims at walking through an Email Switcher PHP code that can be used to flip the emails of the university student based on the Type of Student. General…Swathi Cherukuri-276698 52 views 0 comments 9 points Started by Swathi Cherukuri-276698 General Technical Discussions
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Supporting Standard Text Custom Object Variables in Incident Threads using ExtensibilityScope Using standard text in incident responses saves time, eliminates errors, and helps staff members respond to customers with consistent information. After your admin…Sangeetha Nair-Oracle 52 views 0 comments 8 points Started by Sangeetha Nair-Oracle General Technical Discussions
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When will you get rid of YUI and move to PHP 7+Summary: When will we move away from YUI and PHP 5? Content (required): I left my previous role and have started a new one where we are evaluating customer service solut… -
Chat Inlay CSS issueSummary: Chat Inlay CSS issue Content (required): Hi All, We have included embedded chat inlays on our vbcs home page and we want to do a css change to the pop up. Curre…
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Pop up message for missed attachment in outbound emailsContent : Hi All, We have a requirement to display pop up alert in the messages tab. When the user sends an outbound email and mentions about an attachment in the body o…KIRAN PRASANNA D 12 views 3 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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How to handle xml strings in Customer Portal code?Summary: I am creating a widget that checks the XML of an article if a certain field from the content-schema is filled and what it's value is. I do however have problems…Marco Klomp-223061 3 views 15 comments 0 points Most recent by Marco Klomp-223061 General Technical Discussions -
Knowledge Advanced - feedback procesSummary: Looking for option to configure communication between knowledge creator/owner and user that gave feedback (via incidents) Content (required): Hi, Am looking for… -
How is Co-browse quantified?Summary: How is Co-browse quantified? Content (required): I'm wondering if anyone knows how Co-browse is quantified as far as keeping track of how often it is used. For …