Authoring
Discussion List
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Employee & Internal HCM User Groups are Not Visible to Knowledge AuthorSummary: Hi All, While creating knowledge Article, author is not able to see other User Groups except Everyone. Knowledge Author is only able to see "Everyone" and not t… -
Retrieving Content Type custom fields in OTBISummary: Custom SQL for retrieving article and their associated custom Content Type schema for purposes of building a reference report with basic details of the article …
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Is there a limit to how many knowledge articles can be published at once?In Redwood Knowledge you have the ability to set a publish time for a knowledge article in advance. Is there a limit to how many articles can be published in advance and… -
I am not able to see 'create activity' under Login>Knowledge>Authoring Classic page.Hello, I am not able to see 'create activity' under Login>Knowledge>Authoring Classic page. For few employees, 'Create Activity' button is available. When I tried to che…
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Standard Content Type not visible when creating articles in Redwood UISummary: Steps: 1. From the Springboard, select Knowledge > Authoring. 2. Click Create Article. Get No Items to Display. However, when I use Author Classic I can see 4 O…
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Authoring classic page advance search keyword in the content of articleSummary: Hi All, Is there a provision for authors to search with a keyword and fetch for the articles having the keyword in the content similar to My knowledge search. A…
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Edit History logs for knowledge ArticleCan we implement edit history logs for an article while an author is making changes to it in the knowledge management system?
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Any size limits of each knowledge document/article ?I notice that the maximum file size limit for attaching files is 100 MB. Is it possible to extend this size limit? Additionally, are there any limitations on the number …
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Not able to view Knowledge articles based on User groupSummary: Hi Team, We created a new knowledge user group called "External Users" and created an article, tagging this user group in the article. We also created a custom …
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Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde… -
Getting "Couldn't Publish this article" error while publishing an knowledge articleI have recently created a custom role titled "Knowledge Author Role," incorporating the necessary function policies and data security policies. Additionally, I have adde…
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Knowledge Workflow ApprovalSummary: Where is it coming from and can it be stopped and/or edited? Content (please ensure you mask any confidential information): When we use the Knowledge Workflow a…
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Notification that suggestion is receivedSummary: We want to know how to configure a notification to a Knowledge Article owner that a suggestion has been made against their article We are using Knowledge in Red…
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How to restrict the articles using user groupsHi, We want to restrict the knowledge articles based on the BUSINESS UNIT. For this we tried User Groups and assigned it to users also. But still the user's are able to …
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Knowledge Admin not getting notification when article is submitted for workflowSummary When the author submits an article to workflow, Knowledge manager or admin is not getting notification to add assignee in the workflow. As we haven't given acces…
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Criteria for the text that appears under the Article title in the Knowledge Articles Found - My HelpSummary: In the section 'Knowledge Articles Found' What is the Criteria for the line that appears under the Article title in the preview page in My Help Content (please …
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How to config GenAI in Knowledge Authoring?How to enable AI functionality in Knowledge Authoring? Need a Document link or what needs to be turned on as on VBS side nothing is visible at present for enabling AI fe…
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Content type sequence ignored with Redwood AuthoringSummary: Hi, We are making use of Authoring (Redwood version) and have noted issues with the Content Type sequence not being respected/retained within the My Help view. …
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Privacy with in Knowledge AuthorsSummary: Hi All, Is there an Article security provision within Knowledge Authors ? I understand there is a functionality of User group to be used for Article access base…
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Is there a document available to provide details about the Authoring Classic in Knowledge?Summary: I would like to know if there is any document available explaining the features of Authoring Classic and Authoring under Knowledge. I need the difference betwee…