B2B Service
Discussion List
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Linking Custom Fields on the ask a question page on the customer portal pageI have created two custom field on the incident workspace on the agent side, i want to add them on the customer portal on the ask a question page. Am having the below er… -
Omni Channel - Events ReportSummary: Omni Channel - Events Report Content (required): 1. Omni Service Request and Queue Assignment performance Tile This report would help SR admin to know what is t…Venkataraman Ramakrishnan-Oracle 31 views 0 comments 0 points Started by Venkataraman Ramakrishnan-Oracle Reporting & Analytics for Fusion Service
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Sample Daily Digest for Agents - Unassigned and My Open TicketsSummary Daily digest report ready for subscribable agent to inform agent of open tickets currently assigned to them or unassigned but in their queueContent Our agents wo…Josh Vincent 61 views 2 comments 1 point Most recent by Josh Vincent Reporting & Analytics for Fusion Service -
Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …ViswanathaReddyKetireddy 46 views 1 comment 0 points Most recent by Justin Anderson-Oracle Reporting & Analytics for Fusion Service
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Embedding BI report in DCS portalContent Hi, Self service users in DCS are not a users in Fusion as per latest release(20C). and those users will create in IDCS. Currently we are developing the dashboar…Mohana Gopal S-Oracle 62 views 6 comments 1 point Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Fusion Service -
Workshop - A Modern Solution for your Oracle Cloud!Summary Derive greater value out of Oracle Cloud with our Next-Gen Managed ServicesContent If your company is like many others, you’ve invested in Oracle applications to…User_W4MMU 28 views 0 comments 1 point Most recent by User_W4MMU Reporting & Analytics for Fusion Service
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Message content not displaying in exportContent Hi, I have created a report with the subject area "Service - CRM Service Request Messages Real Time" and bringing back the message content "Service - CRM Service…Mitch_123456 36 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Fusion Service
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Action Plan reportingSummary Need to create a report showing actions due in a given period.Content Hi, I was wondering if anyone could help me out with a report I have to create around actio…Mitch_123456 32 views 4 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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How to invoke OTBI report from Service Request pageSummary How to invoke OTBI report from Service Request pageContent We have requirement to launch the OTBI report from Service Request Summary page. Did anyone work on su…Jitendra Singh-Oracle 53 views 4 comments 0 points Most recent by Jitendra Singh-Oracle Reporting & Analytics for Fusion Service -
Category Name for HRHDContent We are implementing HRHD and I'm in the process of building reports. I've found Category ID works in the "Service - CRM Service Requests Real Time", but I can't …User_2025-01-31-00-25-12-234 44 views 4 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service -
HR Help desk - adding Level 3 of Org hierarchySummary Need to add "Level 3" to an exciting help desk reportContent Hello, I wonder if anyone can help me out. I need to add "Level 3" of the organizational hierarchy t…Mitch_123456 46 views 3 comments 0 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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List of pre-built metrics - B2B Service and Help Desk OTBISummary Provides the list of out of box metrics/facts in the B2B Service and Help Desk Subject AreasAnand DN-Oracle 126 views 0 comments 5 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service
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Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Summary Send/Push BIP Report Extraction file to Oracle Cloud Infrastructure (OCI)Content Hi All, We need to send/push a Fusion BIP Report using standard scheduler option…Kasinathan Palanikumar - Oracle-Oracle 62 views 1 comment 3 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Fusion Service -
Let’s continue the conversation on B2B Service and Help Desk Analytics!Content Welcome to the forum dedicated to Reporting and Analytics for Fusion Service As more and more of you, our customers and partners, implement Fusion B2B Service, t…Anand DN-Oracle 161 views 0 comments 6 points Most recent by Anand DN-Oracle Reporting & Analytics for Fusion Service