Benefits Employee Self Service
Discussion List
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During the Redwood Benefits open enrollment process, can text be customized on the UI?Summary: During the Redwood Benefits open enrollment process, our Benefits Manager would like to either bold text, make it a different color, and/or use a larger font fo… -
After making a benefit plan Inactive it is still reflecting in Benefits Summary page of AdminSummary: After making a benefit plan Inactive it is still reflecting in Benefits Summary page of Admin. However it is not reflecting on 1.) ESS page and 2.) while enroll…
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How do we Hide the Quick Action for Primary care physicians in the My Activity Center Benefits area?From the Redwood My Activity Center - Benefits section, we would like to hide the Quick Action that appears for the Redwood "Primary Care Physicians" page. I have alread…
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Redwood Benefits AI Agent launched! How many questions is AI Agent rec'g?Summary: Hi! This week we launched Open Enrollment in Redwood and introduced our new Benefits AI Assistant, Benny! How can we report to exec mgmt how many employees are …
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We need to avoid adding or removing contacts when add a new benefitWe need to avoid adding or deleting contacts when adding a new benefit, because this action influences the user's contact, and when we enter as human resources, this act…
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Process- Manage action items not workingSummary: I want to clear all the pending actions for employees including Designate Beneficiary, Document approvals etc, when I tried doing this for one single employee i… -
Error while submittingSummary: Income Protection program has a formula for Grade P people, to start Benefits are 6months and for other grades, Benefits are effective first of next month. It i…
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Redwood - Rename Coverage field text on FSA PLan from Employee BSSSummary: Hi Team, We have created FSA plan .There is a field with name Coverage..Is it possible to change or rename to Amount or Annual amount.Tried changing from Train …
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25B Hide Need Help on SSBEN Landing pageSummary: For customers that want to hide the Need Help on Self-Service Landing page users can simply use the Page Properties and switch from True to False. As a reminder… -
25B Add a Journey to the Help Section on the SSBEN Landing PageSummary: Redwood extensibility has been added to the SSSBEN Landing page where users can integrate a Journey to the Need Help Section Content (please ensure you mask any…
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In the Redwood Self-Service Benefits flow we want to remove some stepsHi, In the Redwood Self-Service Benefits seeded flow we want to remove some steps or use differently, like remove 'Get to Know Your Benefits', keep only 'Express Mode' i… -
Redwood Benefits Support tab tiles not workingSummary: When clicking on the Support tab seen at the bottom of Me > Benefits, there are multiple tiles. No matter the browser or user I log in as, when I click any of t…
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Receive error "Remove contact as a dependent or beneficiary from benefit plans before end dating"Hello I am receiving an error when trying to end date a contact who has passed away. This contact is never been listed as a beneficiary nor enrolled into health plans. D…
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Benefits self service tile twice under Me - Redwood and ResponsiveSummary: We're in the process of turning on Redwood for our client and are seeing two self service tile for Self Service, one with the default Redwood UI and the older R…
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Change Beneficiaries page is not working in BenefitsSummary: The change beneficiaries page through Employee's screen is not working. We are only seeing a blank screen when opening the Change beneficiaries page.
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Getting error while submitting the enrollmentsSummary: Hi Team, We are getting the below error while submitting the enrollments. There was a problem saving the elections because another enrollment exists in the same…
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upload benefit enrollment is getting droppedSummary: We uploaded enrollments and coverage amounts for our spending account plans (Health FSA and Dependent FSA). When participants add a dependent to enroll in self …
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Not re-directing to Benefits Self Service Enrollment page in RedwoodSummary: Hi Team, We have requirement to put "Before you enroll" Deep link in Plan type groiping Display so that employee can add contacts during making enrollments in e…
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HSA Contribution ErrorSummary: Hi Team, The HSA catch up contribution needs to be available for employees the year they turn 55 not just the point they turn 55. Can anyone please help how to …
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Redwood - Created checklist for Journey & need to add Task to go to RW Benefit Self-ServiceSummary: Hi, For our upcoming Open Enrollment, we want all benefits eligible associates to complete/electronically sign an Acknowledgement (for ACA purposes). At this ti…
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Need to be able to add same contact by different associatesSummary: Need to be able to add same contact by different associates to designate as dependents/beneficiaries Content (please ensure you mask any confidential informatio…
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Oracle HMC Cloud benefits alerts for assigned life eventsSummary: Currently there are no alerts or notifications when a life event is assigned to employees through assignment changes actions like Bargaining unit change or New …
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Benefits Self Service Enrollment questionSummary: Current Configuration: When an Employee is enrolled into the plan, employee can click on view details button and can see the details like Employee contribution …
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Benefits: Employee cannot see his program enrollment on self-service pageSummary: Hello, We're facing an issue. The benefit specialist can see the employee's program enrollment on the benefits summary page. See below screenshot. However, when…
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Redwood : Is it possible to hide 'Hide coverages and rates' on employee enrollment page for a planSummary: Hi All, Is it possible to hide 'Hide coverages and rates' on employee enrollment page for a plan. Also, rename the 'Coverage' . Thanks Content (please ensure yo…
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Requirement in existing life event to make it only editable for plans like basic life, LTD, STDSummary: I have new requirement in existing life event to make it only editable for plans like basic life, LTD, STD it should only impact LTD, STD, Basic Life plans and …
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How to configure only one Optout Waive coverage for all medical plansSummary: The current configuration for Optout waive coverage is that, we have created an Option called "Optout Waive Coverage" and this option is attached at the plan le…
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Redwood- Replace content 'Verify people you’d like to cover' on Benefits self service page.Summary: Hi All, Is it possible to Replace 'Verify people you’d like to cover' text with custom text on Benefits Self Service page.In Redwwod. Thank You Content (please …
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Report future dated life event and make enrollments from self-serviceSummary: We have a unique requirement where employees are allowed to report life events like Loss of Coverage in advance of the life event. Example: An employee's spouse…
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Redwood - Can we add information text under Verify people you'd like to coverHello Hoping everyone is doing well! Can we add information text under Verify people you'd like to cover in Redwood Benefits ESS, just like it shows up currently in RUI.…