Category 453
Discussion List
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The participant must be enrolled in a valid plan before designating a beneficiary. (BEN-990153)We are trying to process salary change event for an employee but are facing the below error: The participant must be enrolled in a valid plan before designating a benefi… -
New Hire Benefit Life event did not trigger automaticallySummary: We have a new hire recently and the new hire life event did not trigger automatically. Content (please ensure you mask any confidential information): Only one e… -
How to handle FSA deduction for remaining paychecks upon return to work from leave.Summary: When participant went on leave of absence , and there is no payroll deduction as they are payroll -ineligible. when they return from leave of absence how to han…
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How to stop adding multiple spouses to the Benefits People to Cover section?Can we make it so that if there is already a contact with a “Spouse” relationship in the employee’s contact list, they cannot add another contact with a “Spouse” relatio…
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To calculate the number of months for refund when employee is terminated in between Policy period.Summary: We have configured Employee and dependent premium to be paid Annually for the policy term period from 1st Jan to 31st December. If employee is terminated in bet…
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Unrestricted life event in two programsSummary: Content (please ensure you mask any confidential information): Client is using Unrestricted life event in two different benefit programs - one for 401k and one … -
Should not allow an employee to elect coverage for a dependent that does not have a DOBWe have added the Action Item "Dependent Requires Date of Birth", as shown in the screenshot of the plan setup below. However, the system is still allowing enrollment in…
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Dependent age out fast formula issueSummary: I have a requirement for when an employee loses eligibility for Plan A Option 4, they are automatically moved down to Plan A Option 2 when a dependent ages out.…
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Benefits Comparison Plans tiles not showing configured available plans.Summary: I followed the documentation to complete this feature and the benefits comparison plan tiles are not showing for configured available plans? Content (please ens… -
To remove edit icon for name and disability section from personal details in redwoodI want to remove edit icon from Name and disability section from Personal details Page in redwood. There is no option available to make section editable/un editable in V…
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Rate Calculation based on Age of Spouse or PartnerInviting suggestions from Community Experts for below requirement and review on approaches tried so far: Rate Calculation = (User Inputted Coverage Amount/10,000)X(Age B… -
Error : You need to select more options to enroll in this plan. Select at least 1 optionsSummary: We're encountering an issue with the 'Dependent Age Out' life event, triggering an error message that requires selecting at least one option to enroll in the Me…
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dependent designation questionSummary: Hi, We have a plan which is purely for dependents and not for employees, however, when we designate the dependents, the employee also shows up as 'You' in the d…
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Benefits Default Enrollment Results in NO ElectionSummary: I have a requirement for when an employee loses eligibility for Plan A Option 4, they are automatically moved down to Plan A Option 2 when a dependent ages out.… -
Unable to Hide view report and print button in Selfservice enrollment pageUnable to Hide view report and Print button in Self service enrollment page —>View report button from —>Under Enroll in Benefits that matters you click View enrollments …
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How to handle leaves in BenefitsHello Team, We have requirement to handle Benefits enrollments when employee is on leave. For eg. Caregiver leave, coverage for the existing plans should continue upto 1…
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Erroneous Election Made DateSummary: Records are recording an erroneous, future dated Election Made Date. Content (please ensure you mask any confidential information): Enrollments made 11/20/2023 … -
How to load termination Life events through HSDL ?Summary: Content (please ensure you mask any confidential information): We are in the process of loading the New Hires and Terminations that happened post the conversion…
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Can we hide Comment section on Report a lIfe event PageHello Hope you are doing well! Business want to hide the Comment section on Report a Life Event page through VBCS. However when we tried to access the page in VBCS, ther… -
can we have different rates for different legal entities in the same Plan?Summary: Can the system be set up so that we can have different rates for different legal entities in the same Plan? Example: Employee A works at Legal Entity A, has an … -
Email notifications for BenefitsHello, We would like to inquire if there is any configuration setup available for sending automated email notifications to employees regarding their enrollment window. T…
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Does High Limit Value Override an Upper Limit Value?We have set a Variable Coverage Profile up for our Short-Term Disability (STD) to calculate differently for those making $350,000 or more with an Upper Limit Value of $3… -
SSN, DOB, and Gender required for Employee’s contacts in BenefitsSummary: Situation: > Benefits Teams in US wants to make SSN, DOB, and Gender required for Employee’s contacts who are dependents covered under Benefits. > In the past, …
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How to Update field 'Plan' name in 'Additional Info Section' of contact in people to cover sectionWe have a requirement to rename the plan field in 'Additional Info Section' of contact in people to cover section. Earlier we used structure in sandbox(using edit page),…
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How to make Disability Type and Disability Status field editable only by benefit adminSummary: We have a requirement to make Disability Type and Disability Status field in 'Additional Info Section' editable only by benefit admins and non editable to emplo…
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Fast Formula for Due date for EOI submission for Short Term Disability PlanSummary: Hi Team, I'm working on an Action Type Due Date formula of type FF, but I couldn't find any explanation or documentation on this specific formula. If anyone has…
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One of the Lookup value is not shown in People to cover redwood page under Benefit relationship typeSummary: One of the Lookup value is not shown in People to cover redwood page under Benefit relationship type. But it is shown in Responsive UI Content (please ensure yo…
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Benefit Administrator should be able to edit the People to CoverSummary: The benefit Administrator should be able to edit the Name and Relationship. Navigation→Benefits Adminstration→Enrollment→Query Employee→ Select People to Cover(…
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"Enroll" button is not showing for newly created life eventSummary: I have created a new explicit 'Benefit Admin' and attached the life event to the program. I have also set the rules as follows: Enrollment code: Current - Keep …
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Enrollment result didn't satisfy the post election edit rulesHi, Getting the below error message . Any idea how to rectify? I tried making the potential life event to voided. still facing the same error. OR should evaluate the par…