Collection Activities
Discussion List
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For staged dunning letter process got error out.For staged dunning letter process got error out. After rectifying the issue we again refreshed the collection work area with below process, 1.Refresh Receivables Transac…Hemanth Buccapatnam Tirumala 11 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections -
Ability to display NFS checks (Non-Sufficient Funds) at the top of collector's queueSummary: Does advanced collections in Oracle fusion have the Ability to display NFS checks (Non-Sufficient Funds) at the top of collector's queue Content (please ensure …
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How do we edit Strategy Tasks in Advanced CollectionsSummary: A Strategy Method is assigned to the Customer ABC, with Strategy Tasks 1 to 5. How do we change the Task 2 once the strategies are assigned to the Customer. I s…
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While adding credit card for certain customers we get this errorSummary: Hi Team, While we add credit card for certain customers, we get the below error message. Could you please let us know what does this pertains to and how to solv…Lavanyaa Damodaran 13 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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You can't create a delinquency for this transaction because it already exists. (IEX-615301)Summary: We are getting below error while we tried to update the UnpaidReason via "collectionsDelinquencies" RestAPI. There exists the delinquency ID in SaaS for the pay…
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Unable To See some of the Customer Contacts In Collections DashboardOn the Collections Dashboard Page, some of the customer contacts are not visible, while some are. What could be the reason? And kindly let us know the pre-requisites for…Satish KT 11 views 2 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Ability to view Invoice Image from collections moduleAbility to view Invoice Image from advanced collections module so that it's easier for collector while on call with the customer.Hendra Susanto 1 view 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections -
How to send the dunning letter which is in Skip statusSummary: Hi Team, We noticed for a customer, at profile history 'Send Dunning Letter' was disabled as a result for a strategy we had to send the dunning letter however, …Lavanyaa Damodaran 1 view 1 comment 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Is Oracle allowing to send Dunning letters to Internal customers as well?Summary: Is Oracle allowing to send Dunning letters to Internal customers as well? Content (please ensure you mask any confidential information): Client wants to send Du…
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How to Perform Collections Actions in BulkHow to Perform Collections Actions in Bulk: Complete tasks and add dunning letters to customer strategies
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Why can't Unpaid Reason be added to receipt in Collections?Summary: Cannot setup an Unpaid Reason code for receipts in Collections. Content (please ensure you mask any confidential information): Hi, In Collections, we have both …Elena Tudor 21 views 3 comments 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections -
How to disable 'Skip' and 'Cancel' button for strategy tasks for a collection strategy?Question 1 → When a collector is supposed to work on any open manual task, there is an option available to cancel the task completely and move to the next task in sequen…
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Final Dunning letter is getting errored outWhen ever system pick Final Dunning Letter it is getting errored out with below error message. And the error is only for final dunning letter and not for Soft, Hard, med…Hemanth Buccapatnam Tirumala 31 views 7 comments 0 points Most recent by Richa Priya-Oracle Receivables & Collections
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Email subject is not getting changed for Dunning letterSummary: I have added email subject line in " IEX_DEFAULT_EMAIL_SUBJECT" But still im getting subject line as "Reminder Notification" Is there any additional step i need…Hemanth Buccapatnam Tirumala 11 views 3 comments 0 points Most recent by Sairam Surampalli-Support-Oracle Receivables & Collections
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Can Oracle Advanced Collection support more than 4 templates for dunning?Summary: Oracle provides 4 standard BIP templates for Dunning in collection i.e. soft, Moderate, Hard and Final. We can customize these as per clients requirement. But f…
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Collections Aging by Collector 7 Bucket ReportSummary: I am having to customize the "Collections Aging by Collector 7 Bucket Report" to add a DFF (Attribute) from the Invoices table (ra_csutomer_trx_all). The DFF va…Arun MK 55 views 2 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections
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predefined aging buckets are missing in Receivables aging by general ledger account reportSummary: While trying to Run Receivables aging by general ledger account report only 4 buckets are showing even the seeded or predefined aging buckets are also missing i…
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Send Dunning Letters - incorrect email addressSummary: What happens to dunning letters that are automatically fired for customers who have a bad or incorrect email address entered within Contacts? Content (please en…
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Using advanced collections to automatically assign collectors based on strategy group assignedSummary: Using advanced collections functionality, is there a capability to the automatically assign collectors based on the collection scoring and strategy assigned, or… -
How to select customer name and number from reference available at Miscellaneous level.Summary: User wish to tag misc receipts at customer level, since option available at Misc receipts level under refeence, so kindly let us know how to enable the same for…