HR Help Desk
Discussion List
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Agent Presence and Availability tool bar is not available to AgentsSummary: As per the Omni Channel Configuration, we tried configuring step by step even though we are not able set the Presence and Availability for Agent. We're able to … -
Unable to add resources to Help Desk QueuesHi All We are trying to add resources in queue for Helpdesk but getting below error. We have added resources in the directory as well but we are unsure about the system …
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Restriction of roles through Help Desk category management.It is required to restrict roles by managing categories. A copy of the Next Gen Human Resource Help Desk Administrator role was made for data security policy configurati…
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Bell and email notification when Maintenance Work Order is created from Internal Service Request.Summary: Hi All, I am working on Oracle Fusion Internal Service Request notifications. Requirement: When a Maintenance Work Order is created from an Internal Service Req…
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Can we restrict Helpdesk from viewing certain category or queue tickets?Summary: Example - HR should not be able to see tickets raised for category on ethics or sexual harrasment. (Next Gen Helpdesk)
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Workflow Automations - Can These Be Deleted?We are creating workflow automations in one of our DEV pods, and I came across a scenario where I needed to delete one of them because it just simply doesnt work. I was … -
How to get list of value in Custom Field based on CategorySummary: Hi, I had created one custom column and choose field type as Choice List (Fixed) and assign Lookup Type. I need to show the list of value of the custom column b… -
Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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Can't add resources to Help Desk QueueSummary: When trying to add an employee to a help desk queue, they do not appear within the search results. Trying to understand if there is some type of restriction or …