Setup and Configuration
Discussion List
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service -
why the users with knowledge roles not having access to knowledge panel in service request in b2b?Summary: users with knowledge roles in B2B are not having access to knowledge panel under service request page under service offering Content (required): users with know…
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EL Expression to make Manager Comments visible to Worker before Share Document TaskSummary: Hi, we have a requirement for the manager comments to be visible to the worker, but not the ratings once the manager completes the manager evaluation task. The …Jonny Varley 21 views 1 comment 0 points Most recent by Maria Croitoru-Oracle Performance Management -
Can the Submit button for the Manager Evaluation be disabled till a particular date?Summary: The Performance process flow is as follows: 1) Set Goals (both Employee and Manager can) --------Due date - 10th Dec 2022 2) Employee Self Evaluation -------- D…
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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Jobs important to run for customization of knowledge authoring page.what is the job process important to run to reflect the customization and configuration made in knowledge page? Content (require) name of jobs. step wise process to run …
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How hide for Worker individual items in Competencies Section depending on Manager RatingSummary: Need to hide for Worker individual items, in Competencies Section, depending on Manager Rating Content (required): In performance document we need to hide for W…
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How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list -
Please need to know why the system calculate time remaining 2 days instead of 1 dayand schedule from 9 AM to 5 pm from Sunday to Thursday.
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how to manage queue in live experience so that an associate should not be idle for a longer time?Summary: how to manage queue in live experience so that an associate should not be idle for a longer time? When Shared queue is enable in a team (so all the available as…
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Line Manager unable to See Calculated Rating for Goals SectionSummary: Line manager (LM) is able to view participant's calculated rating in Goals Summary section but is unable to see their own. How to achieve this? Content (require…
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What does the Service Functional Catalog used for in PIM?Summary: Can we get the Categories created in PIM directly in Service Request Categories? We have a option of Functional Catalog Are which is Service. Where does that op…
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What all AI capabilities are offered by Live experience cloud?Summary: What all AI capabilities are offered by Live experience cloud? Content (required): What all AI capabilities are offered by Live experience cloud? If there are a…
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Does Live experience cloud offer live chat?Summary: Does Live experience cloud offer live chat? Content (required): Does Live experience cloud offer live chat? Like can a end user first have a chat with the assoc…
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How to manage skill and role of users in b2b cloud and live experience?Summary: How to manage skill and role of users in b2b cloud and live experience? Content (required): Let's say there is a user which has administration role in b2b servi…
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AZA: DocuSign Integration with Performance DocumentSummary: Hi Team, Can we integrate DocuSign with Performance document. Use case: When an employee is added to PIP and emp will be assigned to a performance document wher…Ahmed AZA 31 views 1 comment 1 point Most recent by Priyanka Jain-Support-Oracle Performance Management -
Creating 2 Performance documentsSummary: Is there a way to create 2 Performance Documents where one is managed by the Direct Manager and the second by Matrix Manager? Content (required): We have a requ…Mr H 41 views 6 comments 0 points Most recent by Mandala Venkata Naga Rajesh -Oracle Performance Management
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How to create new custom context in Live experience?Summary: Associates are able to see custom context of a caller where the details are picked up from the callers device. Similarly can we create a custom context which wi…
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How does file import in Localization works in Live Experience?Summary: Since LX has option to import file for localized languages, is there any way to deselect the default English file and import a custom localization file to check…
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Hebatullah Ahmed 41 views 3 comments 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Job Family based Eligibility Criteria for Goal LibrarySummary: We would like to know how to enable the library goals list of values based on Job Family. Kindly suggest. Content (required): We would like to know how to enabl…Sudhakar_Kaluvala 31 views 2 comments 0 points Most recent by Mandala Venkata Naga Rajesh -Oracle Performance Management
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How to tag a keyword to a recording of an engagement in Live Experience?Summary: Live Experience has an option where we can create keywords to be tagged to recordings to make it easy to search for a particular recording later. The creation o…
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How to filter assigned to field based on queue selectedafter select specific queue need the assigned to showing only resources added to this queue
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How to make a comment required field for a specific rating?Summary: We have a need to require employees to comment if the rating falls within a particular range. Content (required): We have a need to require employees to comment…
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Require comments if rating is '4- Improvement Needed'Summary Is it possible to require comments if rating is '4- Improvement Needed' in Performance DocumentContent Hi, Does anybody know if it is possible to require either …User_2025-08-22-00-31-14-657 35 views 5 comments 2 points Most recent by Aahiri_Sarma Performance Management
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How can we restrict Managers to select rating in Overall Summary sectionSummary: Based on the Calculated Rating in Goals Summary section, we want the Managers to be able to choose the Overall Summary Rating one level up or one level down and…
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Hide Success Criteria for Performance Goals except for the existing goal plans.We have a scenario where customer has been using Success Criteria till now, but going forward(when the new goal plans are created) they don't want success criteria secti… -
Compensation and Talent have conflicting eligibility requirementsSummary: We have a situation where there is a large population of employees who are not supposed to be included in the company's performance rating process, however, the…Alexander George Demczak III 31 views 2 comments 0 points Most recent by Mandala Venkata Naga Rajesh -Oracle Performance Management
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Is there a way to view chat transcript if it is not associated to a contact or SRSummary: Is there a way to view chat transcript if it is not associated to a contact or SR Content (required): We are seeing chats with no contact associated and Agent a…
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Performance Rating model - is there a way to recover deleted records in performance rating model?Summary: When we try to remove the duplicate records in performance rating model, i see it will impact in different screen, any way to recover the deleted rating records…Sumathi Muthu 1 view 1 comment 0 points Most recent by Mihai Gherghe - Support-Oracle Career and Succession