Workflows
Discussion List
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Offboarding Journey not triggering after TerminationSummary: After an employee’s resignation is approved, the Exit Journey should be assigned automatically based on the selected Action Reason. Currently, the resigned empl…Gunti Nagaraju 5 views 0 comments 0 points Started by Gunti Nagaraju Recruiting, Opportunity Marketplace -
HR Helpdesk: Escalation & SR Auto-Assignment to Line Manager on Milestone violationWhen an Agent fails to Resolve a SR within the Milestone timeline (or the given SLA), the SR is to be Auto-Escalated and Auto-Assigned to the Agent's Line Manager. How c…
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Remove "Delete Help Desk Reque st" from Action button.Summary: Hello community, how can I remove the Delete Help desk Request from the Action button? I saw and removed from my custom role the privilege Delete HR Service Req…
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Object Workflows once ticket breaches SLA ,routed to different queue,reassigned or changes statusSummary: Hi Everyone, We are currently looking for different custom Object workflows to trigger email notifications to the Primary Point of contacts in HR Help Desk. Ema…
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26C Features ORCSummary: Hi Expert, Good day! I have 2 questions regarding 26C features. If anyone already tested it successfully, please text me a message on Teams. ORC (Redwood Experi…
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Recurring Reminder Notifications Not Triggered for Tickets Remaining in 'X' Status on ISR ObjectSummary: The system is not sending email notifications at two-day intervals while the ticket remains in status 'X'. Created two custom fields: Captures the date and time…
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Pre-Employment Pending Status Not Displayed in Redwood Agency Hiring Job ApplicationsSummary: Hi Team, In the Agency Hiring flow, once an offer is sent to a candidate, the application status transitions to Pre-Employment Pending in the Responsive UI. How…
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Create Job Requisition VBCS - Add condition for Requisition typeSummary: Is it possible to create a conditional rule for a New Job Requisition which is based on Requisition Type. For example, if the requisition type is 'Standard' i w…Merwin 171 views 16 comments 0 points Most recent by Antonette Muntode Recruiting, Opportunity Marketplace
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Employee Help Desk Self-Service Assistant – Prompt/Response and SR Action CustomizationWe are currently implementing the Employee Help Desk Self-Service Assistant (AI Agent) for Oracle Help Desk and have completed the initial setup/configuration. We have a… -
Person EIT EFF created but not coming as Drop down in External Career SiteHi, I had created an EFF as Caste Details in Person EIT information with proper Value set and Lookup. But the requirement is to reflect the field as drop down but the va…Sweta Maity 2 views 1 comment 0 points Most recent by User_NM9W5 Recruiting, Opportunity Marketplace
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Default Expense Account Field Greyed Out on OffersSummary: Default Expense Account Field Greyed Out on Offers Content (please ensure you mask any confidential information): Hi, I've made the Default Expense Account Fiel…Matthew Hancock 21 views 2 comments 0 points Most recent by Mohammed Ehteshamuddin Recruiting, Opportunity Marketplace -
How can I load the pre-screening question responses through HDL in a candidate's job application?Summary: Hi Team, We need the .dat file to load the pre-screening question responses into the candidate job application via HDL.B V LAVAN Salivahan 141 views 3 comments 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace -
How can I set up some form of approval routing or other workflow for Help Desk Service RequestsSummary: We are in the process of implementing Oracle Fusion ERP, SCM, and HCM. Our organization's Maintenance department accepts service requests from Non-Maintenance e…
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Manage Job Offers - Direct to Redwood employment flowSummary: If manage job offers is still in RUI and HR actions the internal movement from there, will they be presented with the configured Redwood employment flow (ex. Ch…Nick Henderson 34 views 0 comments 0 points Started by Nick Henderson Recruiting, Opportunity Marketplace -
Few emails are not generating helpdesk ticketsSummary: We’ve observed an issue where emails sent to HRhelpdesk@mycompany .com are not consistently creating Helpdesk tickets. Initially, the ticket is not created, but…
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How to create a job requisition approval condition based on requestor's line manager details?Summary: How to create a job requisition approval condition based on requestor's line manager details? Content (please ensure you mask any confidential information): Dea…Sumedha 22 views 5 comments 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace
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SQL-based approval rules support for the job requisition approval processSummary: SQL-based approval rules support for the job requisition approval process. Content (please ensure you mask any confidential information): Hi Oracle experts, Due…Volodymyr Faranosov 654 views 14 comments 2 points Most recent by pravrajendran Recruiting, Opportunity Marketplace -
how to edit action button on worklist notification templateSummary: Hello, we want to edit the action button (approve, reject…) on the bpm worklist notification. In this case we want to rename di "reject" action button on the no…
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How to add HR helpdesk ticket as Hyperlink in Email ?Hi Team, We have a requirement to have hyperlink in email, so when employee click link it should route back to ticket in application. Setup the profile value "ORA_SVC_EN…
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How to build a Job requisition approval rule based on DFFsSummary: How to build a Job requisition approval rule based on DFFs Content (please ensure you mask any confidential information): Hi, we would like to create a Job requ…Barile Alberto 53 views 5 comments 0 points Most recent by Alex Joseph Recruiting, Opportunity Marketplace
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Object workflow is not triggering email notifications - MilestonesSummary: Custom object workflow is not triggering email notifications for the Milestone object. Content (please ensure you mask any confidential information): We are usi…
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Enable email notifications for GIGSSummary: Created approval rules and bell notifications are working but email notifications are not received. How to enable them? Content (please ensure you mask any conf…Pratyusha M 31 views 8 comments 0 points Most recent by Pratyusha M Recruiting, Opportunity Marketplace
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Inbound email Ticket CreationSummary: Can someone post the correct Oracle Help instructions for configuring ticket creation from emails sent to a specific outlook inbox? So far I have followed this:…
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How to enable notification for recruiter, once the referral is added by employeeSummary: How to enable notification for recruiter once the referral is added by employee Content (required): We have a requirement to send the notification to the recrui…Greeshma Mutyala-Oracle 142 views 5 comments 0 points Most recent by Milan_Chandra Recruiting, Opportunity Marketplace
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Help Desk Redwood: Automating Queue Assignment & Removing Previous Assignee on TransferWe have the following requirements in Oracle Help Desk Redwood: 1. Automatic Queue Assignment We have configured Manage Service Assignment Rules to assign queues based o…
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Job Offer Approval Notification is different for internal candidatesSummary: Job offer Approval notification for the same requisition and data is different for internal and external candidate Content (please ensure you mask any confident…Shina Sagoo 32 views 5 comments 0 points Most recent by Baskaran Sambandam Recruiting, Opportunity Marketplace -
Error while approving offer from email notificationSummary: Hello Team, One of the users is facing. This issue occurs while approving offer from the Outlook email notification. Error message: - Your response to this noti…
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Transaction Approval history page- approval history is not display correctly. It is out of sequence.Hi - We have identified an issue where the Approval History page is displaying approvers in an incorrect sequence. Based on our testing, the approval workflow itself is … -
We are looking to enable service workflow automations in Helpdesk.Summary: Service workflow automations appear to be the best use case for AI Agents. We are looking to connect these automations to trigger AI Agents within the AI Agent …
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Salary section - Convert Pending workerSummary: Hi, HR cannot see Salary tab in Convert Pending Worker Flow. Some privilege missing? Thank you. Samanta Content (please ensure you mask any confidential informa…Samanta.Lorando 33 views 4 comments 0 points Most recent by Aakash_A Recruiting, Opportunity Marketplace