Workflows
Discussion List
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Help Desk Redwood: Automating Queue Assignment & Removing Previous Assignee on TransferWe have the following requirements in Oracle Help Desk Redwood: 1. Automatic Queue Assignment We have configured Manage Service Assignment Rules to assign queues based o… -
Few emails are not generating helpdesk ticketsSummary: We’ve observed an issue where emails sent to HRhelpdesk@mycompany .com are not consistently creating Helpdesk tickets. Initially, the ticket is not created, but… -
Job Offer Approval Notification is different for internal candidatesSummary: Job offer Approval notification for the same requisition and data is different for internal and external candidate Content (please ensure you mask any confident…Shina Sagoo 25 views 5 comments 0 points Most recent by Baskaran Sambandam Recruiting, Opportunity Marketplace -
Object workflow is not triggering email notifications - MilestonesSummary: Custom object workflow is not triggering email notifications for the Milestone object. Content (please ensure you mask any confidential information): We are usi…
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Error while approving offer from email notificationSummary: Hello Team, One of the users is facing. This issue occurs while approving offer from the Outlook email notification. Error message: - Your response to this noti…
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Transaction Approval history page- approval history is not display correctly. It is out of sequence.Hi - We have identified an issue where the Approval History page is displaying approvers in an incorrect sequence. Based on our testing, the approval workflow itself is … -
Inbound email Ticket CreationSummary: Can someone post the correct Oracle Help instructions for configuring ticket creation from emails sent to a specific outlook inbox? So far I have followed this:…
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We are looking to enable service workflow automations in Helpdesk.Summary: Service workflow automations appear to be the best use case for AI Agents. We are looking to connect these automations to trigger AI Agents within the AI Agent …
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Salary section - Convert Pending workerSummary: Hi, HR cannot see Salary tab in Convert Pending Worker Flow. Some privilege missing? Thank you. Samanta Content (please ensure you mask any confidential informa…Samanta.Lorando 24 views 4 comments 0 points Most recent by Aakash_A Recruiting, Opportunity Marketplace
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Object Workflow not working via email ticket creationsSummary: Hi Everyone, We have a requirement to send out an email with the custom message for HR Help Desk Tickets. Employees will send out an email to xxxxx@com and a co…
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Is groovy script being replaced by Workflow Automation?Summary: I had a very quick question around groovy script and HR Help Desk, we’ve previously used this to automate notifications and update statuses etc, but I know Work…
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Job requisition approval is failing when job requisition default language is Spanish.Summary: Hello, We are facing an issue where job requisition approval fails when the default language of the requisition is set to Spanish. The approval works fine when …Sagar.D 3 views 1 comment 0 points Most recent by Baskaran Sambandam Recruiting, Opportunity Marketplace
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Job Offer Approval Email AttachmentsSummary: Hello, We're having an issue where most job offer approval emails contain an attachment of the candidate's resume. However, there seem to be some (maybe 10%) of…John Gerbracht 4 views 2 comments 0 points Most recent by Jayanthi Shetty Recruiting, Opportunity Marketplace
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Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…
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3rd Approval skip for Job requisitionSummary: In Jan user created Job requisition where 3 level of approval was there (HRG, Manager and SBU) but without SBU approval job requisition was approved. I have tes…SnehaaSingh 14 views 2 comments 0 points Most recent by SnehaaSingh Recruiting, Opportunity Marketplace -
Closing Legacy Requisitions Where Hires Were Completed Outside ORC During Go-LiveHi everyone, I'm looking for guidance on what I believe is a fairly niche implementation scenario within Oracle Recruiting Cloud (ORC). During our Fusion implementation,…Emma Langridge 1 view 2 comments 1 point Most recent by Emma Langridge Recruiting, Opportunity Marketplace
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Requisition Interactions - Send message to Team not displayed as historical InteractionSummary Requisition Interactions - Send message to Team not displayed as historical InteractionContent Hello, When we use interactions functionality in Job Requisition, …Steeve.BD 60 views 8 comments 0 points Most recent by DeleepRavichandran Recruiting, Opportunity Marketplace -
Disable Redwood Option for Transaction Console 26ASummary: We can see Transaction Console is turned to Redwood from 26A. Is there a profile option to disable redwood and continue with Responsive UI for sometime ? Conten…L G M Manikanta 1.4K views 21 comments 0 points Most recent by L G M Manikanta Fusion Applications Administration
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Edit job offer during Approval Rule FlowSummary: Content (required): Hello everyone, We found out that when we use a rule for the Job Offer Approval Rule we are not able to edit or redraft the job offer once i… -
Add Maintenance Work Order being "Save Failed"Summary: I have Internal Service Request that will be proceeded into Work Order creation. However, the system shows Error "Save Failed" when I tried to save the work ord…
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Manager Role can not view ISR assigned to the AgentsSummary: Manager user can not view the Service Request that ha been assigned to the Agents. Instead, agent user can view all ISR that is assigned to the other agents wit…
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Requisition Approval Rules attribute listSummary: I would like to map attributes available in condition expression on requisition approval to requisition fields. Ex: Its not clear what to expect in output for R…Yelena Guthrie 17 views 1 comment 0 points Most recent by B S Rafatullah-Oracle Recruiting, Opportunity Marketplace
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The Assigned Internal Service Request is not trigger the notificationSummary: Hi all, Our agent have assigned the Internal Service Request, but the notification does not appear in either User or Agent Account. Below is the configuration I…
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The list binding application LOV_JobId with a given set of values does not produce any matching rowHi everyone, We are getting the following error when trying to create a second work relationship for employees in Oracle HCM Cloud: "The process Create Work Relationship…Jennifer Vega-Oracle 117 views 0 comments 0 points Started by Jennifer Vega-Oracle Recruiting, Opportunity Marketplace
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Is it possible to edit the job offer approval email text?Hi team as expected behavior, the job offer approval mail make the approver able to click on APPROVE button and send an email to submit. Is it possible to take in action… -
bulk process for updating the Depreciation of New Cost Added to Existing Fixed AssetSummary: When a new cost is added to an existing fixed asset, the system by default starts depreciation retroactively from the original asset's booking date. However, yo…
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I am not longer able to cancel/delete a goal for an employee as HR.Summary: As long as the goal had 0% weight if an employee was unable to delete it on their end, I was able to delete it by going into my 'my client groups/performance go…AshleyM 536 views 8 comments 0 points Most recent by Hrushikesh Pentewad Recruiting, Opportunity Marketplace
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Redwood HR Help Desk – Auto Assign Action Plans Based on Request CategoryHi Experts, Would like to know if it is possible to automatically assign an Action Plan when an employee creates an HR Help Desk request and selects a specific category.…
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Auto-resolving HRHD requests in the Redwood HR HelpdeskSummary: We are experiencing difficulties with auto-resolving HRHD requests in the Redwood HR Helpdesk. Despite meeting the criteria for auto-solving (i.e., the HRHD Req… -
Unable to edit approval rules from transaction consoleSummary: Hello, Does anyone know why Approval Rules are no longer editable from the Transaction Console? We were able to edit approval rules from transaction console bef…HCady 1.2K views 41 comments 2 points Most recent by RamaKrishna Vemula Recruiting, Opportunity Marketplace