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HTML Format for Field Level Help of Custom Fields - Not working

markival Member, forum_userscommunity_users Posts: 1,150 Red Ribbon
edited Sep 13, 2021 6:56PM in Ask A Guru


I'm trying to set Field Level Help for a custom field using HTML. I'm following this SuiteAnswer 46513

I've copied the sample HTML.

     <h1>Test Heading</h1>
     <p>Paragraph one.</p>

I've logged in to a fresh Chrome incognito, cleared cache and receive this:

Removing <body> and <html> do not have an impact.

Would anyone have suggestions on how to resolve?


  • Joahnna Given Uy-Oracle
    Joahnna Given Uy-Oracle Member, forum_netsuite_mod, ORACLE_EMPLOYEE Posts: 134 Silver Badge

    Hello @markival ,

    Welcome back to the community! 

    Thank you for posting your question here.

    Allow our gurus to review your concern and perform their initial investigation.

    Anyone who also have insights that may help, feel free to join this thread!

    Thank you,


  • Joahnna Given Uy-Oracle
    Joahnna Given Uy-Oracle Member, forum_netsuite_mod, ORACLE_EMPLOYEE Posts: 134 Silver Badge

    Hi @markival,

    Hope you are having a great day 😊

    Upon checking on the SuiteAnswers ID 46513, I have found out that we may remove the <HTML> and <BODY> tags.

    You may check the steps and screenshots below for reference.

    Hope this works for you.

    Thank you,



    If you find this reply to your question as helpful, others with the same question might find it helpful as well. By marking “Yes” on the “Did this answer your question?”, you’ll be able to aid the community to find the solution much easier and faster without the need to read through all the replies.

  • markival
    markival Member, forum_userscommunity_users Posts: 1,150 Red Ribbon


    Thank you for the reply.

    The issue is we want to use <b> and <br/> which according to the documentation should work.

    Can we use HTML in field level help?

    Thanks in advance,