Boost your productivity and maximize your use of NetSuite with Training delivered by Education Services expert resources. Get started today with a free LCS Explorer Pass.


Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Join the NetSuite Referral Program and get rewarded for introducing your peers to the NetSuite community. ⭐️
SuiteWorld Early Bird Registration is OPEN! The countdown to SuiteWorld is officially on!

Who else has a broken email trail? Case # is 439451

edited Dec 13, 2019 11:35PM in General 2 comments

DO NOT ASSUME that because you see the code that your emails are being "captured!" NetSuite upgrade is set for June 9. Why is the email capturing failing? I sent this first to NetSuite to report the PROBLEM. Then I sent it to my password holder staff. This is awful. The email trail is not working. Not working in bulk merge and not working one on one either. 

Attn: ALL PRo Newport STAFF!

The wonderful email trails you THINK you are creating when you see the netsuite member code in the To: box of your webmail after you hit reply are a LIE! I don't know how long they have been fake codes. The email replies are NOT automatically accumulating in your customer records as indicated by the reply To: code. YOU MUST go to your sent webmail and copy and paste your messages into your customer records under the Messages Attach TAB. 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


This Week's Leaders

This Month's Leaders

All Time Leaders