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Your session has timed out / Fingerprint Software

edited Dec 13, 2019 11:36PM in General 1 comment

Situation: I cannot log in to my NetSuite account on one machine. I can logon from anywhere, except my personal laptop (IBM ThinkPad T43).

Conclusion: My account is not timed out (I can access it from other machines), something wacky has occurred on my laptop.

Observations: I am using my laptop's built-in fingerprint reader. In my configuration, I installed IBM's Client Security Solution software (v. 7.0) to enable the password manager that enters my username and password on certain sites with the swipe of my finger on the reader. When I go to any site that I have a username and password for, the software recognizes the page and prompts me to swipe my finger. That behavior still works perfectly. When I boot, MS Internet Explorer is in my Startup folder, and NetSuite is the default homepage. When MSIE initiates, my NetSuite login page appears

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