Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!
Customer Status Automatically Changes
Hi there,
We're experiencing an issue with customer statuses changing based on old opportunities. For instance, a particular record may have been a former customer, but their status was changed back to a prospect because sales is re-working them. NetSuite will then change the status back to customer-closed won, only because there is an old opportunity in there for closed-won. And the change is noted in the system notes under the administrator name (which is me).
Does NetSuite not allow you to re-open a former customer record by changing the status? That is the only think I can think of, since we have no workflows or scripts that do this.
0