Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Technical Support & The Forums
Prior to being 'updated' to version 11 we were running relatively smoothly after spending months working out procedures and processes to import orders, manage inventory, fulfill orders and bill customers using Netsuite and our ecommerce system. Since version 11 several of our key processes are now broken or unusable.
We are a small company, but have considerable experience in the day-to-day operation of business, accounting and IT systems and after purchasing the 'gold level' support the first year we used Netsuite, discovered that it provided little value to us. (Typically by the time we called Gold level support, we had already exhausted all of the obvious and narrowed the problem down to a specific issue that 90% of the time turned out to be a known bug in the software and was already on Netsuite's 'needs to be fixed someday' list, so we usually had to come up with