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Trapping the execution point of 'SUBMIT AND CLOSE CASE' in Client Centre

edited Nov 22, 2019 6:17PM in CRM 2 comments

Hello,

I have a suitscript that is triggered on a CASE being closed, i.e. when my case form status is set to CLOSED my code will run. This works fine within our current NetSuite environment as the user manually changes the status of the case to Closed before submitting the form. This allows me to pick up the closed status fo the case and then trigger my code.

The problem I am having is within the client centre. The user does not set the case status themselves becuase the case is set to closed when the NetSuite button 'SUBMIT AND CLOSE CASE' is pressed. In my code I am  trying to trap the status id to trigger my code when the status is closed. I have tried to do this on a 'afterSubmit' but NetSuite does not seem to change the status to closed immideatly (i.e. it stays as In-Progress).

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