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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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commission adjustment using incorrect plan/value
I think I just stumbled on a really big problem.
We just issued a credit memo to a customer for a returned product. This of course "claws back" the commission that the sales rep had earned when the sale was made. When the sale was made the rep was assigned to a plan that paid them a $10 commission. A month later that plan was ended and they were assigned to a new plan that pays $20. When the $10 commission is being clawed back it is taking back $20, not the $10 that was originally authorized and paid.
This is really bad!
Does this seem incorrect to you all?
Steve Klett | Senior Developer
NetValue Technology
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