Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Make Your Voice Heard: What Tech & ERP Topics Should We Explore in our Next Webinar?? We’re all ears! Vote now, and the poll runs until January. Poll for ERP | Poll for Tech.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.1 Release Preview account, review the topics outlined in the Release Preview Guide.
NetSuite Release 2025.1 Release Notes are available for download here!
commission adjustment using incorrect plan/value
I think I just stumbled on a really big problem.
We just issued a credit memo to a customer for a returned product. This of course "claws back" the commission that the sales rep had earned when the sale was made. When the sale was made the rep was assigned to a plan that paid them a $10 commission. A month later that plan was ended and they were assigned to a new plan that pays $20. When the $10 commission is being clawed back it is taking back $20, not the $10 that was originally authorized and paid.
This is really bad!
Does this seem incorrect to you all?
Steve Klett | Senior Developer
NetValue Technology
0
