Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Proper way to "claw back" a commission
Interesting situation I have here:
[LIST=1]
[*]Created an Invoice in error
[*]Authorized commissions for this invoice and paid the commission
[*]Realized Invoice was an error and commission was paid in error[/LIST]I now want to deduct the commission from the sales rep. I don't want to go back and edit the authorization because it has already been paid. There is no sales order so I can't use "Exclude Commission". I tried to void the invoice but this made no difference (i.e. I didn't see a negative for this transaction on the Authorize worksheet)
Of course I can't delete the Invoice because commissions have been authorized against it.
Steve Klett | Senior Developer
NetValue Technology
0