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Customers Not Receiving Invoice Emails Sent Via Suitescript

edited May 30, 2020 1:15AM in Ask A Guru 18 comments

Hi All,

For some context, I built a 2.0 API Suitelet that is triggered by a user event made email button that basically grabs a custom field (long text) from the customer record and pushes those emails into an array to be used in the email.send. The script itself works great. I have it account for the 10 email address limit by breaking up the addresses into 10 per email batches.

The problem is that when we implemented it, customers stopped receiving our invoice. Not just 1 or 2 customers but a lot of them. Very odd since they were receiving the invoices sent from the built in NS email function just fine. We have a weekly statement going out to the main email on the customer record that is sent out via workflow that is also being received just fine (it's how the customers realized they were not receiving the invoices!).

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