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Closed Sales Order still creating revenue

edited Dec 29, 2020 4:16PM in Ask A Guru 5 comments

I have the original sales order for a customer that I created an invoice on 2/1/20 (it is a quarterly invoice). On 5/1 there was a price increase, so I closed the 1st Sales order and created a new one, with the new price. The 5/1 quarterly invoice was created from this sales order. However when I run the revenue recognition journal entries it is still creating an amount for the Closed Sales Order which does not have an invoice issued.

Why is it doing this and what do I do in this situation? This may happen with other customers and I need to know what to do. (PS we had a very bad implementation team and we are dealing with the reprecussions)

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