Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Weekly Quiz! You only have until May 30, 2PM EST to comment your answers and earn rewards! Click here for more details.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?

Transaction History not showing up for customer

edited Apr 29, 2021 8:21AM in Ask A Guru 3 comments

A customer called to get a copy of a transaction. While we were speakign he mentioned that he tried to get to it on our website and it said "No Transactions Were Found". He had a Sales Order and a Cash Receipt from 2 weeks back but they didnt show up. I logged into my test account and saw all the transactions that should have been there. Then I attached my test contact to his account and logged in to his online account and it says there are no transactions to show at this time.


Any idea what the problem could be? Both the customer acct and my test acct are using the same customer role. I also logged in with my personal account that I sometimes use to make purchases and it showed all transactions just fine.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 ((Apr-Jun 2024) )

This Week's Leaders

This Month's Leaders

All Time Leaders