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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Has anyone experienced Incoming email, containing screen shots, shots not visible inside the email
Is there a setting that allows screen shots in emails submitted to create cases, to be visible within the email.
These are currently considered attachments and we have to navigate to the attachment and open it to see the screen shot. If Customer email contains several screen shots demonstrating replication steps, multiple attachments are created.
An additional annoyance on second thought: This is compounded when a Customer email contains a company logo, which also presents as a file.
I am primarily concerned with visibility to substantive screenshots within the email.
This behavior makes the "View History" feature ineffective since we cannot see the screen shots.
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