Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, June 19, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
SuiteWorld 2025 registration is officially OPEN

SuiteWorld is the largest annual gathering of the NetSuite community! It will be held in Las Vegas on October 6-9, 2025. Our customers and partners look forward to SuiteWorld every year as a place to hear the latest from NetSuite, get hands-on learning, and connect with each other. Register now!

Has anyone experienced Incoming email, containing screen shots, shots not visible inside the email

edited Jun 2, 2025 2:24PM in CRM 3 comments

Is there a setting that allows screen shots in emails submitted to create cases, to be visible within the email.

These are currently considered attachments and we have to navigate to the attachment and open it to see the screen shot. If Customer email contains several screen shots demonstrating replication steps, multiple attachments are created.

An additional annoyance on second thought: This is compounded when a Customer email contains a company logo, which also presents as a file.

I am primarily concerned with visibility to substantive screenshots within the email.

This behavior makes the "View History" feature ineffective since we cannot see the screen shots.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 2 (Apr-Jun 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders