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New to NetSuite | Difference Between Authorize Return on Sales Order and Invoice

edited Jan 12, 2024 6:18PM in Order to Cash 2 comments

Authorize Return button appears on both Sales Orders and Invoices. Here's the difference between the behavior of the two that can help you know which aligns to your business process more.

  • When you use the Authorize Return on Sales Order, it will only return items that you have already fulfilled.
  • When you use the Authorize Return on Invoices, it will return the items that are on that Invoice.

It is usually recommended to do it directly on the Invoice so that all changes made on the order will be captured correctly on the return. Still, here's a sample illustration for your reference:

Dominica Sevilla - Oracle | OTC / P2P / SCM Guru

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