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Why won't this email template display correctly?

in General 13 comments

We would like to automate one of our processes by auto-populating the email body according to the item on the sales order.

Here is the current template i'm using:

Here is how the preview displays:

Here is the item line on the sales order:

I have tried these variations:

<#list transaction.item as itemLine>

<#if itemLine.itemId == "Calibration Certificate for T&M">

<#list transaction.item as itemline>

<#if itemline.itemid == "Calibration Certificate for T&M">

<#list transaction.item as itemline>

<#if itemline.itemNumber == "Calibration Certificate for T&M">

<#list transaction.item as itemline>

<#if itemline.itemnumber == "Calibration Certificate for T&M">


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