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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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Referencing the Immediate Parent Customer from the Child of 2 levels or greater in Workflow
When trying to get the value of the Parent Company field using {customer.parent} via Workflow for a child customer of 2-levels or greater, the top-level customer will be returned, not the immediate parent customer.
A workaround for this is to use the Client-side (i.e. After Field Edit, Before User Submit, etc.) formula below:
nlapiLookupField('customer', nvl(nullIfEmpty(nlapiGetFieldValue('entity')), -1), 'parentcustomer.internalid')
The above formula utilizes the 'parentcustomer' Search Join specified in the SuiteScript Record Browser instead of the 'parent' Field Reference.
Unfortunately, the above formula does not work for Server Triggers. So, if Server Triggers must be used, the only workaround is to copy the value of the
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