NetSuite MyLearn: Boost your productivity and maximize your use of NetSuite with Training and Certifications delivered by Education Services expert resources.


Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Update your Profile with your Support type to get your Support Type badge.
NetSuite Release 2023.1 is here! Download the release notes and post your questions in the new Release 2023.1 category.
Join the webinar and "Get the Most Out of NetSuite Inventory Management" on May 2, 2023 at 10 AM PST. Click on this link to register. Do not forget to RSVP on this page as well!

Referencing the Immediate Parent Customer from the Child of 2 levels or greater in Workflow

edited Jun 1, 2022 6:13AM in SuiteCloud / Customization

When trying to get the value of the Parent Company field using {customer.parent} via Workflow for a child customer of 2-levels or greater, the top-level customer will be returned, not the immediate parent customer.

A workaround for this is to use the Client-side (i.e. After Field Edit, Before User Submit, etc.) formula below:

nlapiLookupField('customer', nvl(nullIfEmpty(nlapiGetFieldValue('entity')), -1), 'parentcustomer.internalid')

The above formula utilizes the 'parentcustomer' Search Join specified in the SuiteScript Record Browser instead of the 'parent' Field Reference.

Unfortunately, the above formula does not work for Server Triggers. So, if Server Triggers must be used, the only workaround is to copy the value of the

Member Referral Guidelines

Answer Accepter Badge

Content Creator


@Jack Daryl Espiel-Oracle | Ask A Guru

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


This Week's Leaders

This Month's Leaders

All Time Leaders