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BankFeed error - SSS_SEARCH_ERROR_OCCURRED

edited Jun 2, 2025 2:29PM in Ask A Guru 7 comments

Hi,

In Match Bank, upon selecting the bank account - the following error occurs:

The bank import for one or more accounts failed due to the following error: NetSuite cannot connect to your financial institution. For more details, refer to the Execution Log on the Plug-In Implementation page. If needed, please contact Support. Please contact your administrator for assistance and refer to the failed imported statement: Internal ID 41280.

I have checked Plug-in script execution log and found this:

{"type":"error.SuiteScriptError","name":"SSS_SEARCH_ERROR_OCCURRED","message":"Search error occurred: Record Join 'custrecord_bf_api_type' for record 'CUSTOMRECORD_BF_SE_CUSTOMER_ID' was not found.","stack":["run(N/query)","<anonymous>(/SuiteApps/com.netsuite.bankfeeds/src/model/ns/se/bf_model_ns_se_customer.js:38)","<anonymous>(/SuiteApps/com.netsuite.bankfeeds/src/plugin/connectivity/bf_plugin_connectivity_se_partners.js:25)","<anonymous>(/SuiteApps/com.netsuite.bankfeeds/src/plugin/connectivity/bf_plugin_connectivity_se_partners.js:47)"],"cause":{"type":"internal error","code":"SSS_SEARCH_ERROR_OCCURRED","details":"Search error occurred: Record Join 'custrecord_bf_api_type' for record 'CUSTOMRECORD_BF_SE_CUSTOMER_ID' was not found.","userEvent":null,"stackTrace":["run(N/query)","<anonymous>(/SuiteApps/com.netsuite.bankfeeds/src/model/ns/se/bf_model_ns_se_customer.js:38)","<anonymous>(/SuiteApps/com.netsuite.bankfeeds/src/plugin/connectivity/bf_plugin_connectivity_se_partners.js:25)","<anonymous>(/SuiteApps/com.netsuite.bankfeeds/src/plugin/connectivity/bf_plugin_connectivity_se_partners.js:47)"],"notifyOff":false},"id":"","notifyOff":false,"userFacing":false}

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