Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
how to trigger server script to identify that a record is updated via a workflow?
We have a script to be triggered once a custom record is created or updated. The script can be successfully triggered once the custom record is created or updated via UI.
However if the custom record is updated via workflow. The refresh script can't be triggered.
We have a scheduled workflow to update the custom record every night. the updates via workflow can't trigger the refresh script to do the sync. Can you please advise how to trigger server script to identify that a record is updated via a workflow?
function refreshCache(context) {
var refresh =
context.type === context.UserEventType.CREATE ||
context.type === context.UserEventType.EDIT ||
context.type === context.UserEventType.XEDIT;
if (!refresh) return;
0