User have the contract management module in their environment, however the contract renewal functionality isn't working. The Renew Now button is missing from the Contract record. This will prevent the user from renewing the contract and billing their client accordingly.
As per SuiteAnswers 50118 | Renewing a Contract, You can generate a renewal transaction for specific contracts on demand by clicking the Renew Now button on the contract record. This button is available for contracts that satisfy the following conditions:
1. Contract is not inactive.
2. Contract status is Active or Renewal Rejected.
3. Contract has at least one item that is not perpetual.
4. Contract has at least one item that is not excluded from renewal.
5. Contract has at least one item with an end date that matches the contract end date.
To resolve the last condition, you can follow the steps below:
1. View affected Contract via Global Search.
2. Click Contract Items tab and click Edit on the Contract Item line.
3. Change the Contract Item End Date to the same date as Contract End Date by clicking the Calendar icon.
4. Hit Save
5. Then, you will be redirected to the Contract record.
6. After which, Edit and Save the Contract.
The Renew Now button will now show on the Contract record since the condition has been satisfied.
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