Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the week! You only have until tomorrow, May 23, 2024, 2PM ET to comment your answers and earn rewards! Click here for more details.
Community Poll: What sort of content would you like to see more of?

New to NetSuite | The Case was Assigned to Anonymous via Email Case Capture

In certain scenarios, customers utilize the carbon copy (CC) function while sending emails to the customer support team, which can lead to the creation of an "Anonymous Customer" within the case record. 

When the sender's email address is found within the customer records, the default behavior is to associate the case with the existing customer. However, when the sender chooses to CC existing customer, the case becomes linked not to the CC'd customer but to the original sender. In cases where the sender's email address is not present in the NetSuite customer record, it takes on the status of an "Anonymous Customer" within the system.

Earn Community badges for Refer a Member | Answer Accepter | Content Creator

Michelle Jabanes | NetSuite Support Community Administrator

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!


Community Whiz

Quarter 2 ((Apr-Jun 2024) )

This Week's Leaders

This Month's Leaders

All Time Leaders