Discussions
It’s that time of the year again! As we embrace the holiday cheer, we want to share an important announcement regarding our holiday schedule. Our dedicated team of NetSuite Support Gurus will be taking a short break to recharge during the holidays, from December 24, 2024, to January 1, 2025. We’ll be back in full swing, ready to assist you on January 2nd. During the break, feel free to explore the wealth of NetSuite resources on our platform.
As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
Here are some examples to get your creative juices flowing.
"Did I pay vendor John Doe last month?"
"Take me to my largest sales order for this month."
"What invoices haven't been paid yet?"
Why is the Return email address is incorrect when sending Customer Statements?
We are currently facing an issue with NetSuite’s Customer Statements functionality. Before pursuing a custom solution, I wanted to check if anyone has encountered and resolved this issue previously.
We uses the multi-subsidiary customer feature. When sending customer statements in bulk, NetSuite defaults to using the Company Return Email Address of the parent subsidiary, regardless of the subsidiary associated with the statement.
The email preferences are correctly configured to use the Subsidiary Return Email Address for transactions, but NetSuite does not classify statements as transactions in the same way it does for invoices and other similar items.
We’ve tried creating a saved search with a scheduled workflow, but this approach hasn’t worked with the multi-subsidiary customer feature.