A user brought it to my attention last week that, normally, whenever she fulfills a Sales Order, if there any any Purchase Orders attached to any of those Sales Order lines, those POs are automatically received in the background, without her needing to go and mark them as received. However, there are instances where this does not happen. She mentioned two SOs where the POs were not received when she fulfilled the SOs, and I was able to replicate the same behavior in our Sandbox account.
So my questions are:
- Why would this happen? Is there something on the PO level or item level or SO level that would prevent the POs from being automatically received?
- Is this even the correct approach? Is it OK to fulfill a SO and rely on NetSuite to automatically receive the POs? Or is it better to manually receive the POs before fulfilling the SOs?
Thanks, anyone, who might have some insight!
