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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

NetSuite Admin Tip | Understanding Customer-Scheduled Maintenance in NetSuite

edited Jun 12, 2025 2:59PM in NetSuite Admin Corner


Understanding CSM is key to improving customer satisfaction, as it lets businesses schedule maintenance when it's most convenient for them, ensuring their operations aren't disrupted by necessary technical work.

What is Customer-Scheduled Maintenance (CSM)?

Customer-Scheduled Maintenance is a feature in NetSuite that allows Administrators to take control of scheduling major version release upgrades for their production and sandbox accounts. With CSM, you can say goodbye to the hassle of reaching out to Customer Support for such updates.

How CSM Works:

  • Accessibility: CSM is accessible to users with the Administrator role or those with "Set Up Company" permission, ensuring that only authorized individuals can manage upgrade schedules.

Ayitah Tallada | General Accounting and Asset Management

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