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Workflow Timing/Delay Variance
I created a Workflow last night as a test for lead nurturing. There are 5 states although only the first 2 have been executed so far (not enough time elapsed to test the rest yet).
The issue I'm having is I tested the workflow on 2 records created at the same time but the scheduled/delayed timing on the 2 records varies significantly. (NOTE: my delays/transitions are in Unit=Hour to speed up the testing...although in production they would be Days)
State 1:
Action=send campaign email, Scheduled, Delay=1 Recur=0 Unit=Hour
Transition=delay 3 hours
(Intent: workflow initiates, waits 1 hour, then sends email. After 3 hours move to State 2. In production this would actually be (when we change to days instead of hours): Day 0 workflow initiates, Day 1 email sent, Day 3 transitions to next state)