Hi guys,

I mentioned this in a previous post, and I'v developed it to a point where I have a little more understanding of what workflows can do. However, I cannot seem to get it to do the most important aspect of all.

I need to create a new record whenever a Serial Number Record is created. Serial Number Records are (from what I understand) created when you enter serial numbers into an item receipt and submit it. However, there is no option to select the Serial Number Record.

Without this functionality, I fear my efforts are in vain. My aim is to create an item history custom record, where the serial number field is automatically populated with a unique number (entered during the stages above). This then allows me to match other records and online forms against it (such as a customer warranty form, terms and conditions forms for fair usage policies against certain Serial Numbers).