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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Help Text Popup Information does not update for custom CRM fields?
Hi,
When I create a new Custom CRM Field and apply it to my Case form (assuming I have not filled in any Help text under the "Display" tab) my field will have the default tooltip/help text when clicking on the field name and it will say, for example, "This is a custom field of type Text Area".
If I update the Custom CRM field to have Help text, no matter whether I hide/show or add/remove or move between subtabs, the Help text never updates. The only way to update the help text (apparently) is to either delete and recreate the custom field (making sure to populate the Help text the first time the field is created) or to change the ID of the field.
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