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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Auto Copy Employee on Case Closed
Good Morning All
I have been trying to find a method to have NetSuite automatically carbon copy the employee who created a case when a case is closed and can't seem to find a way to do it.
We operate with cases quite extensively and a large collection of teams utilize cases. There is one team specifically that needs to be notified when a case is closed, but because of the sheer volume of cases and 90% of the teams not needing copied, it's often over-looked when a case is closed.
So I was hoping to find a method in NetSuite to do the following:
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