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Case Issues (reply from email notification.

Apr 15, 2008 4:29PM edited Dec 13, 2019 11:43PM in General 5 comments

We use the Case system for several areas of our business as of the update we are having issues when we reply to the case email (rather than opening the case). Below is the message we are getting when ever we reply to the customer on a case. Any help would be great.

Your message did not reach some or all of the intended recipients.

      Subject: RE: Case # MG7243 Assignment: "Netsuite shows HTML code rather then a space."
      Sent: 4/15/2008 3:22 PM

The following recipient(s) could not be reached:

      cases.652186.27168_assign_11.584517df58@cases.netsuite.com on 4/15/2008 3:22 PM
            The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.

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